Background: No-shows of patients have negative impacts on healthcare systems, such as resources’ underutilization, efficiency loss, and cost increase. Predicting no-show is key to develop strategies that counteract its effects. In this paper, we propose a model to predict the no-show of ambulatory patients to exam appointments of computed tomography at the Radiology department of a large Brazilian public hospital.
Methods: We carried out a retrospective study on 8,382 appointments made to computed tomography (CT) exams between January and December 2017. Penalized logistic regression and multivariate logistic regression were used to model the influence of 15 candidate variables on patients’ no-show. The predictive capabilities of the models were evaluated analyzing the Area Under the Curve (AUC) of the Receiver Operating Characteristic (ROC).
Results: The no-show rate in computerized tomography exams appointments was 6.65%. The two models performed similarly in terms of AUC. The penalized logistic regression model was selected using the parsimony criterion, with 8 of the 15 variables analyzed appearing as significant. One of the variables included in the model (number of exams scheduled in previous year) had not been previously reported in the related literature.
Conclusions: Our findings may be used to guide the development of strategies to reduce the no-show of patients to exam appointments.
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This is a list of supplementary files associated with this preprint. Click to download.
Additional file 1. Information on descriptive variables and references that previously considered them as predictors in no-show models. (PDF)
Additional file 2. Mathematical nature of the relationship between continuous predictive variables and patient no-show. (PDF)
Additional file 3. Practical Application of the CT exam no-show prediction model. (PDF)
Additional file 4. Comparison of findings between the current study and similar studies reported in the literature regarding significance of no-show predictors and restricted to radiology datasets. (PDF)
Additional file 5. Health expenditure in Brazil in the public sector as percentage of the GDP between 2000 and 2017. (PDF)
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Posted 30 Sep, 2020
Posted 30 Sep, 2020
Background: No-shows of patients have negative impacts on healthcare systems, such as resources’ underutilization, efficiency loss, and cost increase. Predicting no-show is key to develop strategies that counteract its effects. In this paper, we propose a model to predict the no-show of ambulatory patients to exam appointments of computed tomography at the Radiology department of a large Brazilian public hospital.
Methods: We carried out a retrospective study on 8,382 appointments made to computed tomography (CT) exams between January and December 2017. Penalized logistic regression and multivariate logistic regression were used to model the influence of 15 candidate variables on patients’ no-show. The predictive capabilities of the models were evaluated analyzing the Area Under the Curve (AUC) of the Receiver Operating Characteristic (ROC).
Results: The no-show rate in computerized tomography exams appointments was 6.65%. The two models performed similarly in terms of AUC. The penalized logistic regression model was selected using the parsimony criterion, with 8 of the 15 variables analyzed appearing as significant. One of the variables included in the model (number of exams scheduled in previous year) had not been previously reported in the related literature.
Conclusions: Our findings may be used to guide the development of strategies to reduce the no-show of patients to exam appointments.
Figure 1
Figure 2
This is a list of supplementary files associated with this preprint. Click to download.
Additional file 1. Information on descriptive variables and references that previously considered them as predictors in no-show models. (PDF)
Additional file 2. Mathematical nature of the relationship between continuous predictive variables and patient no-show. (PDF)
Additional file 3. Practical Application of the CT exam no-show prediction model. (PDF)
Additional file 4. Comparison of findings between the current study and similar studies reported in the literature regarding significance of no-show predictors and restricted to radiology datasets. (PDF)
Additional file 5. Health expenditure in Brazil in the public sector as percentage of the GDP between 2000 and 2017. (PDF)
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