In total, 41 SSIs to PS and CS’ workers and 3 FGs with local women were performed. Among the workers, 3 subjects were CHWs, and 38 were professional health workers, 27 of these QHWs and 11 UHWs. The 3 FGs involved a total of 61 women aged 16-65 years, with low level, or nil, education; 24 (40%) of them were unemployed or seasonal farmers, 21 (34%) worked in small business or craft industry, 8 (13%) defined themselves as housekeepers and 8 (13%) made other kind of works such as restaurateur or hairdresser. All the women had at least one and maximum 9 children (average 4.1, median 4).
SSIs and FGs permitted to identify with a satisfactory saturation of data the barriers to the vaccine uptake in the involved areas, identifying three main barriers – structural, personal and psychological – and many subthemes for each of them.
Structural Barriers
Environmental problem
Site-specific difficulties were pointed out. Some PS, especially in urban areas, can be unknown to a part of the local population because they are not fixed as they are on rent. The choice of the structures position itself can be due to economic reasons or opportunities, and it is not thought to be appropriately located for a population’s easier access.
“There is a communication problem with the population. We moved here to this place at the beginning of 2016 –we are renting here- and some people do not know that we are here. Maybe they go elsewhere. Not many people come to this Poste de Santé for vaccinations, but for consultation too.”
Differences in position, access and services between the PSs/CSs can be a cause of overcrowding. The influx of people from areas of competence of other PS can affect the predictions and result in vaccine shortages. In addition, it raises several difficulties in the follow up of the children and in monitoring the compliance to the immunization schedule.
Health system organization
The absence of informatics support to the immunization program can make it harder to know who has accomplished vaccination and who has not, the paper records being limited in their support to monitoring and sharing information.
“Data records and the lack of patient’s access code are a major problem. Data are not recorded in the computer. There are sheets that come off, there are sheets that deteriorate and, of course, we have numbering problems!”
Inadequate health structures
A common problem pointed out by the health workers is the lack of space in the health structures. The buildings are often old, crumbling, promiscuous, not aerated and unbearably hot, bringing discomfort and health risks for both the workers and the patients. In all the PS involved in the study, an appropriated waiting area and a room dedicated to the vaccination service is missing. Moreover, most of the health facilities have not enough tables, chairs and beds, and are often out of material such as gloves, gauze, etc. All these factors can act as deterrents for patients even for the access to a service free of charge such as vaccination, and bring inefficiencies to the service.
“The examination table is beside the mothers that come to immunize their children, and right next to them we have the delivery room… thus, there is no privacy. (…) The beds are old and we have not enough chairs and tables. The rooms are too small, they are like telephone booths: there is no air! They are not suitable, especially during the rainy season, when it’s too hot”
Unhealthy environment
Health workers suggested hygiene problems as a further disincentive and risk for the people to come to the PS/CS. Around the building site it is common to find garbage and farm animals, and the cleaning crew is not trained to clean up health facilities.
“The housekeepers are not properly trained: here it is different from cleaning houses, and from cleaning in non-healthcare’s environments.”
In addition to this, we observed that basic hygiene standards such as hand washing were not always complied with, sometimes for lack of knowledge and supports such as antiseptics or even running water.
Health workers’ shortage
Shortage of qualified and not qualified personnel and lack of remuneration are a major problem for the proper functioning of vaccination’s service. Work’s instability and overload may lead to lower quality of the service and to the curtailed staff’s availability and empathy pointed out during the FGs.
“There is an important shortage of personnel, especially now that we have some strikes too. Sometimes I’m alone here in to immunize the children, and I have to fill the books at the same time! We have a lot of work over here. When we immunize the children, we usually check the nutritional status too…”
Problems related to vaccine formulation
The usage of multi-dose vial for vaccines, such as BCG and VAA, that are cheaper and easier to store [10], can bring logistic problems and become a significant obstacle to capillary vaccination. In fact, since multi-dose vial lasts around 6 hours once opened, daily immunization service is impossible in PSs and CSs that serve a small population.
“Another explication I can give is that in the Poste de Santé they can’t use vaccines that have 20 doses. They need to wait to have enough children to immunize to finish the vaccine’s box and not to waste any dose. For that reason, we have women that bring their child to the Centre de Santé, to be sure he/she can be vaccinated the very day.”
Personal barriers
Transport
People face difficulties in reaching health facilities. In rural areas, the use of ox carts (the only public transport) to walk down the unpaved roads represents an obstacle, especially during the rainy season. In the cities, there is a lack of public transport or, if present, it costs too much and mothers frequently cannot afford it. Both in rural and in urban areas, the responsibility concerning their children health and vaccination was left only to the mother. However, particularly in rural areas, they do not manage the household’s finances and they cannot move from their house. As a consequence, it represents an obstacle to the vaccination uptake.
“Yes, mothers often can’t reach the PS because of transport problems and lack of money. In these situations they prefer not to come”.
In fact, implementation of mobile and advanced immunization strategy risks leading to access problems; health workers suggested that the actual journey time between the villages and the health facilities and the availability and cost of transport should be considered.
Opening hours
Health facilities guarantee the immunization activities from the morning to the early afternoon. This opening time does not fit with working hours, leading to access problems in particular in the urban areas where more people have a job.
“Advanced vaccination strategy is very useful in order to achieve the established goals in vaccination coverage. However, there are some mothers that don’t respect the vaccination schedule both because they ignore the importance and because they often can’t come here: they have no time during the day before the PS closes, because of work”.
Waiting time
Health facilities are often overcrowded and overworked; they also suffer from a shortage of staff. In some cases, the long waiting times and the not daily availability represent a disincentive. It happens that some mothers, even if they are aware of the importance of immunization, do not wait for their turn and renounce to give vaccination to their children.
Vaccination card
It is frequent that mothers lose their children’s vaccination card.
“A mother came to the vaccination service with her son without the vaccination card. She has lost it long time ago. We were not able to find his vaccination schedule in the paper registers to know which vaccines he had to do”.
Psychological barriers
Knowledge of vaccination importance
In some areas, the low educational level causes difficulties in understanding the importance of immunization.
During one of the FGs, a woman said: “The information meeting that CHWs organise to explain us the importance of vaccination is crucial to enhance it and to help the compliance”.
Because of the lack of knowledge and for negligence too, mothers often forget the booster schedule.
Traditional non-conventional medicine
The distrust in the public health system causes a lack of awareness in public health interventions, including vaccination. This leads to the persistence of belief in non-conventional medicine. During a SSI, a doctor highlighted the importance of CHWs in improving trust in the public system and vaccination, and in undertaking health promotion and information activities. Moreover, during one FG, the CHWs have found themselves explaining to the other women the risks of fever as a side effect of vaccination.
The proximity to traditional healers and the difficulty in accessing conventional medicine due to the distance and the lack of financial resources, make it easy giving trust to traditional non-conventional medicine, especially in rural areas. In fact, traditional medicine usually gives an easy, quick and affordable answer. Moreover, as a consequence of mistrust and lack of understanding between traditional healers and conventional health workers, some traditional healers discourage the access to the health system. The interviews showed also that collaboration is possible and useful, and they can be allied in building bridges between services and population, if involved in activities of health promotion.
“The public health system organized the courses to train the traditional healers on the patients that have to be referred to the hospital. (…) Some years ago there used to be a conflict between traditional healers and us. Now, fortunately, the situation got better, and we collaborate”.
Beliefs
As a consequence of the point explained above, some feelings of fear persists towards the side effects of vaccination. For example, a baby cry (and other mild side effects) during the administration of a vaccine is a risk factor for mistrust.
Immigrant people from poorer African countries (particularly from Guinea) are scared of immunization because they think it is a way to make them infertile.
“Woman from Guinea don’t want their children being vaccinated, they are reluctant and scared. We don’t know how to convince them that vaccination isn’t a risk factor for infertility.”
The nurse that revealed this issue highlighted the importance of CHWs activities in undermining also other beliefs and resistances. Lack of knowledge and distrust in public system, combined with the incapability of health workers to give clear explanations and reassurances about immunization, has brought to false myths and fears.