The viewpoints of healthcare users and providers on HIV stigma and HIV related concerns are presented below. Verbatim quotes from users and providers are used to illustrate the main HIV theme and subthemes on enacted, anticipated and internalised domains of stigma.
Socio-demographic characteristics of the study population
Sixty-one (61) black adult South Africans (43 females and 18 males) participated in the eight FGDs. The higher number of female than male participants reflects the female: male ratio of 7:3 in a population-based study conducted earlier in the study setting (16). All the seven facility managers were females aged 40 to 55 years.
Reduced HIV stigma in the health facilities
A facility manager, whose views represented that of many managers, reported that the ICDM model of care reduced HIV stigma by other clients due to non-segregation of patients managed for chronic diseases in the same clinic. This was because the former practice of segregating patients according to the illness they were being managed for made it easy to identify who was receiving treatment for HIV/AIDS in the health facilities.
Previously we were grouping them [patients] according to their diseases, but now they are put together. Patients living with HIV/AIDS are satisfied because they are mixed with those who are having hypertension and diabetes [IDI with Manager, Health Facility 6].
A woman described how she did not fear being identified as a patient attending a follow-up clinic to receive anti-retroviral treatment because professional nurses treated hypertension and diabetes patients as well as PLWH in the same consultation room. This view was expressed by participants from some other health facilities.
In the past, there used to be a separate clinic for HIV patients. But now, all of us (referring to chronic disease patients) are getting our medication in one room. It is not easy for people [referring to other clients] to say I am HIV positive [Respondent 1 (woman), FGD Health Facility 5].
Stigma in home-based care
Facility managers recounted how some community members stigmatised ill people who were visited in their homes by home-based carers (HBCs). These community members were said to have perceived persons visited by HBCs to have HIV/AIDS, and that patients responded by not allowing HBCs to visit their homes because they thought that HBCs divulged their personal information to some community members (anticipated and internalised stigma). The implication of this is that activities of HBCs could negatively impact implementation of the ICDM model.
I told them not to come to my house any more. When I tell them something I expect them to report it to their seniors not to tell the whole community [Respondent 5 (woman), FGD for Health Facility 2].
Home-based carers are not accepted. They [PLWH] are thinking that other people [community members] will think that they are HIV positive and that is why the HBCs are not allowed to visit them at home [IDI with Manager, Health Facility 1].
Stigmatisation by nurses
It was recounted in some FGDs how interactions between nurses and HIV positive women who visited the facility to utilise antenatal care services showed an expectation that clients on ART should not get pregnant or should not desire to have children because of their HIV positive status. This practice reinforces enacted stigma and could be a barrier to reproductive health care.
I gave my file that I am using to take treatment [referring to ART] and the other file for pregnancy [referring to antenatal care] and she [referring to a nurse] says: are you pregnant again? She said it in a bad way. Then I asked her why she is talking like that and she said that a person like me is not supposed to get pregnant. Then I said to her: if I am HIV positive, does it mean I am not supposed to have children? I know my status and I know how to take care of myself. I didn’t feel okay when she ask me that why am I pregnant. It means when a person is positive she is not supposed to get pregnant? It means I am different from other people? [Respondent 6 (woman) FGD for Health Facility 3].
Routine HIV testing as a barrier to contraceptive use and family planning
Respondents reported that young women who visited facilities for the purposes of receiving contraceptives or family planning were compelled to take a HIV test, even though the national contraception and family planning policy did not prescribe such practice. Clients who refused to take a HIV test were denied access to contraceptives or family planning; hence, routine HIV testing was experienced as a barrier to uptake of reproductive health services.
What I have observed is that, there are illnesses that you have to volunteer to be tested when you go to the clinic. But when young women go to the clinic for contraceptives, they are forced to test for HIV whether they like it or not. If you refuse to test you don’t get what you were there for [Respondent 3 (woman), FGD for Health Facility 1]
Some participants in the FGDs recounted how young girls who were denied access to contraceptives because they refused to be tested for HIV by nurses in the health facilities were at risk of getting pregnant, and how pregnancy resulting from denial in access to contraceptives as a result of refusal to take a routine HIV test was associated with or seemed to exacerbate poverty.
At the clinic, when they go for contraceptives, they [nurses] don’t give them [to clients] without testing for HIV. The young girls refuse to test and they will go home without getting the contraceptives. When you see lots of young women being pregnant, it is because they are afraid to test for HIV. And when they get pregnant they are creating poverty in their families but if she goes and tests, she will get the contraceptives that she wants [Respondent 3 (woman) FGD for Health Facility 2].
HIV testing and disclosure of patients’ HIV status to family members
Respondents expressed views that HIV testing and disclosure of HIV status of a sick family member would enable parents or caregivers to provide care and support services to ensure adherence to medication. Furthermore, such disclosure could equip family members with the knowledge to take preventive measures from being infected with HIV.
You find a person [family member] being told by the nurse that she has HIV, but she [patient] will not tell the family that she is having HIV. She will get sicker and she will not tell you and you will go around to the clinics and hospital trying to find a cure for her meanwhile she knows what is killing her [Respondent 3 (woman) FGD for Health Facility 2].
I once went to the clinic with my cousin and she refused to be tested, I told her that she has to test whether she likes it or not, and the nurses said to me that I must not force her because it’s not according to the law. I told them that she is sick and I am the one to take care of her, how am I going to do it without knowing what is eating her. So we have to fight them until they get tested [Respondent 3 (woman) FGD for Health Facility 2].