Interviews were conducted with 20 males (Table 1), typically taking 12–20 minutes, resulting in approximately 245 minutes of recorded interview data. All males who were invited, participated in the research. All participants were Aboriginal. The average age was 27 years. Most males were from rural, remote or regional NSW, and this was their first or second stay at The Glen. The two major themes included: 1) Asking for help for substance use or mental health problems linked with substance use, and 2) Ways to encourage access to PHC for substance use. Sections where results are based on a subgroup of 10 participants are identified in the results (10 participants reported having recently seen a GP). All remaining sections include results for all 20 participants.
Table 1
Participant demographics for Aboriginal residential drug and alcohol clients who completed interviews
Participant characteristics | N = 20 |
Ethnicity | |
Aboriginal | 20 |
Torres Strait Islander/other | 0 |
Age (mean, years) 27 years | |
19 to 39 years | |
Usual residence* | |
Rural, remote or regional | 15 |
Sydney/Newcastle metropolitan | 5 |
Full or part time paid work (in the last 12 months) | |
Yes | 12 |
No | 8 |
Previous number of stays at the service (excluding current stay) | |
0 | 9 |
1 | 6 |
2 | 1 |
3 or more | 1 |
Not reported | 1 |
Main drug of choice | |
Ice/methamphetamine | 11 |
Cannabis | 2 |
Alcohol | 2 |
Other | 3 |
Not reported | 2 |
* All participants resided in New South Wales, Australia | |
Asking for help for substance use or mental health problems linked with substance use
Ten participants reported that before their current stay at The Glen, they had spoken with a staff member at a PHC service about their substance use or mental health concerns (this section includes data from these 10 participants). Five of these participants perceived that their substance use was linked with mental health problems, such as anxiety, sleep problems, hearing voices, anger management or depression, and spoke of these concepts together:
So I went down there [to the PHC service] and said to them “who’s the doctor? I need to see them about my drug use and a bit of depression and that…”
25 years, not in full/part time paid work before stay, justice referred, #3
These clients reported speaking to GPs, Aboriginal Health Workers or receptionists when they were booking an appointment about their substance use or mental health problems.
Approximately half of these clients who spoke to a GP about their substance use reported that they had an established relationship with the GP, which generated trust. Clients initiated these conversations when they perceived that their substance use was causing them serious problems such as experiencing paranoia, extreme anger or they were at crisis point:
Well last time I went there, I was pretty high on ice. I told him [GP] I was hearing things and I was that paranoid I got four people following me around [describing the effects of ice].
28 years, not in full/part time paid work before stay, self-referred #1
One participant reported telling reception staff at an AMS that he needed to see somebody about his substance use and mental health, and he was told he would have to wait for the next appointment in two hours, which he was unable to do in his current state. None described being screened for substance use by PHC staff, although the occurrence of screening was not explicitly explored during interviews.
Conversations that resulted in treatment
Some clients reported that these conversations resulted in them receiving the treatment which they sought (e.g. the clients had a Mental Health Care Plan established or were referred to a substance use treatment service) and that this was a positive outcome.
Conversations that did not result in treatment
Conversely, there were many other clients who despite wanting to be referred for treatment, were not referred. One participant, after explicitly asking for help because he was unable to stop using cocaine, was told by the GP that he didn’t need treatment:
I said, mate, “I don’t like this life, I don’t like who I am”, I’m crying aloud, and he goes, “morally you’re halfway there. I don’t think you need rehab … you’ll be right, just tough it out”.
34 years, in full/part time paid work before stay, self-referred, #15
Problems with being prescribed medications
When prescribed medication (e.g. to reduce anxiety or assist with sleep), many clients were reluctant to take it because they didn’t feel it was the type of treatment they needed:
Yeah, I already spoke to him [GP] about that sort of stuff [substance use]. I tried to get help off him … about my addiction and everything, but he just gave me tablets.
20 years, in full/part time paid work before stay, family/friend referred, #8
Others were reluctant because they had previously experienced problematic side effects from medication or they thought that a more detailed assessment was needed to fully understand their problem and a prescription alone did not address their problem:
The first AMS I went to they were just asking about my sleep. And they tried to get me on tablets, which I told them I didn’t want to [sic]. I went there for depression as well. And I didn’t want to swap a drug for a drug.
25 years, not in full/part time paid work before stay, justice referred, #3
Unable to tell the GP the whole story
Four clients reported that they were unable to tell the GP the whole story about their substance use. Reasons provided for not disclosing the extent of their substance use included concerns that they would receive bad news about their health, that they would be judged, due to stigma associated with substance use or that their children might be taken away as a result of these discussions:
A long time ago, prior to me coming here [to The Glen] the first time I opened up to a couple of doctors ‘cause I was trying to get help, I was just so lost. And I would go into the doctors… it’s actually funny ‘cause I went into the doctor at [country town] and he give me [expletive] anxiety tablets or something. And he’s going, “no you’re right”. But in saying that too, I didn’t explain it ‘cause I was scared to tell him I had a drug problem. I was thinking, “what if these [expletive] call DOCs [Department of Child Safety]?” I don’t use around the kids.
34 years, in full/part time paid work before stay, self-referred, #15
This meant they were not referred for treatment because the GP did not realise the extent and urgency of the clients’ concerns. In contrast, one participant reported that because their GP knew them and their family, he chose not to speak about his substance use because he was concerned that his family may find out.
Unable to access PHC because of substance use (analysis includes data from all participants)
It was common for participants to report that their substance use caused their lives to be chaotic or unmanageable, and as their substance use became the priority, they stopped visiting PHC:
In the drug world, I didn’t really worry about myself. So I knew what [appointments] I had [booked] but I didn’t keep up with them, I just cancelled them.
32 years, in full/part time paid work before stay, medical officer and self-referred, #12
But the last couple of years I haven’t been seeing him [the GP]. I’ve just been on drugs and that, just didn’t care about my life. [I] didn’t care about my health.
28 years, not in full/part time paid work before stay, self-referred, #1
Ways to improve access to PHC about substance use (analysis includes data from all participants)
For many clients, fostering an environment that was supportive of their needs, by visiting their regular GP, Aboriginal staff member or having a support person (family member or friend) to attend appointments with them, may increase their use of PHC. The participants also discussed improved communication between the PHC service and themselves, compensation for their time (financial or gift) and linking PHC with cultural activities as potential activities that could assist with access to PHC.
Access to Aboriginal staff and the same staff member
Four clients indicated that having access to a staff member who was also Aboriginal would be useful because they could assist with communication between themselves and PHC staff and help clients to understand health information. In addition, three reported that an Aboriginal staff member would understand their situation without judgement, which was important because some had felt judged by non-Aboriginal staff at mainstream health services:
Cause they’re [non-Aboriginal staff] just not on the same level. They sit there and they like they just don’t understand, they don’t realise the causes of things, the reasons why you do things. They just look at what you are now and who you are now and the choices you make now, let alone [understanding] what led up to all of that.
25 years, not in full/part time paid work before stay, family/friend referred, #11
Seven reported that they would prefer to visit the same GP on an ongoing basis because some parts of their pasts were difficult to discuss, and they didn’t want to repeat their story to a new GP at each appointment:
I've had mental health issues, drug issues, alcohol issues, and some of these things are hard to talk about. And sometimes you feel like you've just got to pour your heart and soul out to a stranger. That's not the easiest thing to do.
28 years, in full/part time paid work before stay, referred through the justice system, #9
Clients’ preferences for AMS or mainstream service, depends on circumstance
When comparing AMSs with mainstream services, four clients reported that AMSs had a more people-friendly and culturally appropriate approach, meaning staff had more time to spend with clients to understand their needs than at mainstream services and that this was of benefit to them. One participant reported that AMS staff were less judgemental of his circumstances than mainstream PHC staff. Conversely, three clients identified some benefits of mainstream PHC services including that they often have more appointments available, which was important when they needed to be seen urgently.
Clients’ seeking cultural ‘support groups’ or men’s groups after leaving the residential service
Three clients reported that they knew that some AMSs were linked with support groups or men’s groups that had a focus on culture, such as cultural dancing or painting. For these clients, cultural programs provided opportunities for them to link their treatment with their cultural connections, and this was an important part of their recovery. Although many clients were aware that these groups existed, none reported being part of a group before they came to The Glen, and were unaware how to join such a group. Ten clients were interested in joining a group after they leave The Glen:
I hope I can find some of my mob that’s doing an activity or something. I’ve always wanted to go through the passage of rites, like from child to man. I haven’t been through that yet so in my mob’s eyes I’m still a child.
22 years, not in full/part time work before stay, referral not reported, #13
Having a support person (family member or friend)
Receiving support from a family member or friend was frequently reported by clients to be important because it prompted them into positive action around their health. Most clients were able to identify at least one family member or friend who was their support person.
Improving communications between clients and PHC services
Clearer communication between themselves and the PHC service was important to encourage clients to make initial visits and on an ongoing basis. Three clients suggested that appointment reminders sent via text-message may be a helpful prompt for them to attend appointments. Others reported that having an initial appointment with a new GP in their homes (as a home visit) would help them to trust the GP and make them more likely to attend subsequent appointments.
Compensation for clients’ time
Two clients reported that some AMSs provide clients with a jersey or a voucher after completing health checks to compensate for their time. For these clients, this compensation motivated them to attend appointments or alleviated financial stress as it helped them to prioritise their own health over other life issues:
We might have a doctor’s appointment but have no money for that day and we put other stupid priorities instead of going to the health [service] like trying to get loans, trying to survive. They [community members] want to go there ‘cause they get the voucher and even though it’s bad ‘cause it’s earning money through incentives, they don’t have to worry about the rest of their day, it makes it open for them to go to the doctor’s appointment to get health checks.
25 years, not in full/part time paid work before stay, family/friend referred, #11