The participants of the study were 15 people, 1 women and 14 men. The participants ranged in age from 33 to 60, including 8 psychologists and 7 staffs with enough history of military experiences who were familiar with the psychological distresses of military environments. In the present study, participants referred to two general categories that contribute psychological distress of military personnel. The first category includes demands at four subcategories: Military related demands, organizational demands, leadership demands and personal demands. The second category is resources includes internal resources and external resources. The main categories each with subcategories described in Table 1. The data from interviews show 395 concepts in 6 subcategories and 2 categories were obtained in this context. Categories and subcategories are shown in table 3.
Table3): coding of Iranian military personnel’s experiences
Concepts
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Subcategories
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Categories
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Main theme
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Geographical conditions, daily practices, inflexible commands, hierarchy, and Overcoming military identity over individual identity, missions, unpredictability, lack of presence of military member in the family
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Military Related Demands
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Demands
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Psychological distress
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Ignoring the needs of staff, Unconventional working hours, Not supporting families, lack of protest rights, Social isolation, Wrong choice of employees, Job role problems, Unbalanced reward -punishment system, Injustice, mistrust to the organization
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Organizational Demands
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leadership style, characteristics of leaders
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Leadership Demands
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Family conflicts
Negative life events
Financial difficulties
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Personal Demands
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Personality characteristics Health status
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Internal Resources
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Resources
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Social support
Organizational support
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External Resources
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Demands
1) Military Related Demands
In the category of Military related demands, 10 codes were found. These codes include difficult geographical conditions, daily practices, inflexible commands, hierarchy, and Overcoming military identity over individual identity, missions, unpredictability, lack of presence of military member in the family.
Another concept is difficult geographical conditions; the problems caused by the difficult geographical conditions that lead to the distress of a military person were discussed. For example, participant No. 8 said, "Geographical factors, cold, heat, distance from the center, difficult working conditions are the factors that cause distress in military personnel."
In the concept of Daily practices, experts introduced exercises that military personnel are required to perform daily. Participant No. 7 said: "Practicing yourself every day can be a kind of distress for a military person."
In the hierarchy of inflexible commands, participants talked about the lack of up-to-date commands, inflexibility and strictness in executing commands. Like the participants in No. 15 who said: commands that are not in line with the conditions and have little flexibility lead to distress of military personnel.
In the hierarchical concept, participants noted that the hierarchy in the military leads to injustice and problems in interpersonal relationships and a sense of distress in staff. As participant No. 4 stated: Organizational relations are just based on hierarchy, even greetings depend on which position you are.
The next concept found in the military related demands category is the dominance of military identity over individual identity. For example, participant No. 9, who said that another argument is the role of individual identity in military personnel, individuality decreases and the military role becomes more prominent. He is an individual and his role is not his personal personality and identity.
Missions is another concept that is placed in this category. The types of missions, the incompatibility of with the culture of the mission location, their unpredictability, the separation of family, children’s educational problems, were concepts that formed this category. For example, participant No. 14 said: “one of the most important causes of distress is public transfers or missions, which sometimes require staff to serve in cities that may not be compatible with cultural and subcultural contexts. It will take a long time for staff to adapt to this situation, and many of them may not be able to achieve this adaptation”.
2) Organizational Demands
Concepts raised in the category of demands are organizational demands, which includes Ignoring the needs of staff, unconventional working hours, not supporting families, lack of protest rights, social isolation, Wrong choice of employees, job role problems, reward and punishment system, injustice, mistrust to the organization, it was placed below.
Regarding the concept of disregard for personnel needs, participants acknowledged that the lack of attention of the organization and leaders to personnel needs is one of the factors that cause psychological distress to employees. For example, participant No. 14 said, “commanders are unaware of the psychological needs of their subordinate personnel”.
In the unconventional working Hours concept, participants talked about working hours that are sooner or later than usual. For example, Specialist No. 9 said “militarists usually arrive at work earlier than usual”.
In the lack of support of family, participants acknowledged that in military organizations, they do not pay enough attention to families and their well-being. Like participant No. 6, who stated: In military organizations, more attention should be paid to families, welfare facilities and more time should be spent on them.
Regarding the concept of, lack of protest rights, participants acknowledged that employees in some cases could not object to the decision made or express their opinions freely. For example, participant No. 11 said: “the inability of employees to protest is not recognized so that subordinates can’t express peaceful protest.”
Concerning the concept of social isolation, participants acknowledged that military personnel, as they usually live in military settlements, are far from the heart of society, and that separation can lead to distress in them and their families. "Social segregation includes separate workplaces, separate living spaces," he said. People in the community have less social contact with the military, and they experience these problems in their marriages and their children.
Understanding the correct screening of participants acknowledged that incorrect screening leads to employee distress. For example, participant No. 12 said, "Another issue is the selection of individuals regardless of real talent and interests, because some people are driven without interest in military organizations, especially the military, which leads to burnout and from There is a loss of creativity and innovation in the organization”.
Regarding the concept of job role problems, participants noted that sometimes people's jobs are not appropriate. For example, participant number 3 said: “management requires more than the ability and capacity of the individual”. Or the No. 4 participant said:” a military person may not consider a job role appropriate for him or her, and that the role assigned to him or her may be heavier than he or she may be and more likely to expect the person to fail.
Reward and punishment system is another concept that has been raised in the field of organization and leadership. As the No. 5 participant said: "Lack of proper reward and unbalanced and unstable reward distribution system are some of the things that lead to distress."
The concept of distrust of the organization is another issue that has been raised. For example, participant No. 5 said, "I don't think there's a sense of belonging and confidence in the system. It feels like you couldn't do anything for me."
Another concept is injustice. Injustice in the distribution of facilities, injustice in the appointment of roles and a sense of discrimination are some of the things that the participants mentioned. For example, participant No. 12 said “ one of the main components of psychological distress is weakness in justice and discrimination.”
3) Leadership Demands
Regarding the concept of leadership, the participants emphasized the leadership style and characteristics of the leaders. For example, participant No. 6 said: “the characteristics of the leaders are very important in increasing the distress of personnel. A leader creates so much hell for his staff that the distress of all the personnel increases and another commander removes the distress from the personnel due to his special companionship and management in the more difficult conditions of the leader, so the role of the leader in this distress is very important.”
4) Personal Demands
About the Personal demands, concepts such as financial difficulties, family conflicts, and social status are raised. Concerns about financial difficulties such as house problems, economic problems and weak welfare facilities were raised. Such as the words of the participant number 15, who said: "One of the most important causes of distress in military personnel can be financial problem. Participant No. 4, who said that housing is one of the problems of military personnel. Houses owned by the military and their facilities are poor.
Concerning family conflicts, concepts such as conflicts between family members, the transfer of stressful work environment to the family and the acceptance of military service in the family were discussed. For example, participant No. 3 who said, "Is military service accepted by the family or not? If the family accepts military service, they will more easily tolerate its problems." Or participant No. 2 who said: ”the relationship between the couple and the parents Children have a huge impact on the distress of military personnel.”
Regarding the concept of social status said Partner No. 4.” the weak social status of the military in society, which the participant No. 10 pointed out.
Resources
1) Internal resources
In the category of internal resources, participants were raised two concepts: Personality characteristics
and Health status.
In personality traits, the participants discussed concepts such as self-awareness, to be meaningless, hopefulness, adherence to ethics, biological readiness, creativity, emotional intelligence, attitude, and resilience. Regarding self-awareness, participant No. 1 said: "It is very important to know people about their own abilities or weaknesses."
To be meaningless is another concept that participants introduced. For example, participant No. 5 said that the feeling that the military is doing something is worthless. They feel that what they are doing is worthless and that they do not have a tangible product.
Hope is another concept that participants have come up with. For example, participant No. 10 said that the feeling of being of hopelessness leads to a lot of distress and should be avoided in order to eliminate it.
Adherence to ethics is another concept that participants have introduced. For example, participant No. 6 said: "As a military, if I try to reach a man with morality and ethics, it means that when morality becomes the queen, many problems will be solved, but now for us individual interests are a priority and major people." The suffering they suffer is due to not achieving their individual priorities, for example, I like to be a commander and I try, but I don't get results, I get frustrated, and this leads to psychological damage.
Biological readiness was also mentioned by the participants. For example, participant No. 1 said: "Fear has a biological basis, and some people are more cautious and take less risk." The biological basis of fear is important in individuals.
Creativity was also a personality trait that was mentioned by the participants. For example, participant No. 7 said that how creative a person is very important in reducing stress.
Emotional intelligence was also a personality trait that was mentioned by the participants. For example, participant No. 8 said that a person's level of awareness of their emotions and how they manage them play a role in a person's level of distress.
Individual attitudes were also personality traits that were mentioned by the participants. For example, participant No. 3 said that people's attitude systems play an important role in distress. For example, the stress received by different people can affect a person's distress rate.
Resilience in military personnel was also a personality trait that could reduce distress. For example, participant No. 1 said that military personnel must have high resilience and strengthen it in order to perform properly in sensitive situations.
Another concept in the range of key resources is the physical and mental health of military personnel. Like the No. 8 participant who said, "The illnesses that a person suffers from and the psychological problems that people face increase their distress rate."
2) External resources
The subcategories covered by the staff included social support and organizational support. Regarding social support, participant No. 15 said that the support of family, co-workers and friends can play an important role in improving staff. This is an encouragement that reduces work problems. the participant No. 11 said: " the organization's psychological support of staff is important. For example, personnel who have a problem can be better handled if they are understood by the organization and the commander. In Figure 2, the factors from the study were included in the demand-resource model.