As far as we know, this is the first study conducted in Portugal on the use of point-of-care tests for HIV, HCV and HBV in the community pharmacies setting, contributing to identify facilitators and barriers that are influencing the uptake and success of the screening tests and site.
As observed in previous studies, users looking for these tests are mainly men, with mean age of 35 years [20, 36] and have completed a secondary/equivalent or higher education level [26, 30, 37]. On the other hand, although most users were natives, a higher rate of uptake by migrants was observed comparatively to other research [20, 29].
The HIV test was the most requested POC test and in conjunction with the HCV test the most common choice, which is in line with evidence that the joint availability of several tests contributes to increased adherence to the HIV screening [37]. Of the 210 users tested, only one showed a reactive HIV result, a rate similar to the national prevalence of the infection (0.40%) [7]. Most users were HBV tested for the first time, and for the HIV and the HCV tests the values were also high, demonstrating that the pharmacy is an appealing place for those who have never done the tests. As observed in other studies, having unprotected sex, changing sexual partners and never been tested were the main reasons that led to screenings, and having sex with people of the same sex was the most frequent risk behaviour [29, 38]. This study showed that users under 18 years old, elder people, socially vulnerable groups (e.g.: less educated, some migrants), drug users (recreational or injectable) and people who identify themselves as transgenders may have difficulty adhering to the screening tests.
According to the literature [18, 36, 39], and the study results, the proximity, rapidity, comfort, confidentiality and trust in pharmacists are some of the main facilitators to the users of POC tests in this setting. On the other hand, factors such as the lack of knowledge of other screening sites, not feeling comfortable going to other health services and the fear of being discriminated do not seem to be differentiating characteristics of the pharmacy. Further, the only strong correlation was observed between an unwillingness to go to other health services and the fear of being discriminated in another location. Both factors obtained low levels of importance, which suggest that although the choice of the screening site does not depend on these characteristics, compared to other settings, community pharmacies are more appealing.
In the pharmacists’ perceptions, the stigma, the referencing process and the proximity to the pharmacy may represent barriers for users, although the latter factor can also act as a facilitator for accessibility. Literature also highlights the time needed to take the test and stigma as the main barriers for users [26, 40].
The counselling provided and the relationship with users seem to increase the receptivity to the information transmitted and positively influence the way users manage the tests results, facilitating pharmacists’ performance of the service, as well as the initial training provided for the application of the screenings. However, the professionals identified the testing materials, the lack of knowledge about the continuity of the process, the logistical conditions that are required to pharmacies and the time spent performing the tests as barriers. Other studies also referred that balancing the time to perform the tests within the pharmacy workflow, fear of getting infected and remuneration for the tests are the main barriers [26, 30]. Additionally, there exists a latent and niche group of consumers interested in POC tests in community pharmacies, younger users and in general willing-to-pay more than the general population for this service [41].
Pharmacists highlighted the lack of funding and the need to create conditions to ensure project sustainability, because the number of tests performed in each site ranged, which suggests that the implementation of this service may not be realistic for all pharmacies [26]. The accuracy of the tests, as well as the way how the project is disseminated were also mentioned in focus groups and in the literature. Some professionals also referred that there may be currently an overuse of the tests since they are free, although no evidence has been found in this regard. Pharmacists reveal to recognize the importance of the project and to be motivated to perform the service, factors also described in literature as conditions for a greater project engagement and success.
As suggested by pharmacists and other studies [38, 42, 43], interventions such as normalizing infections screenings, creating community partnerships with doctors and key informants from the least-adhering groups, reinforcing the project’s visibility and the possibility of scheduling tests could contribute to the elimination of some of the identified barriers, increasing tests uptake.
Limitations
Pharmacies were located exclusively in the Municipality of Cascais, hence the results are not generalizable for all pharmacy users in the country. There may be also a potential selection bias since participants, for convenience in recruiting, may have different characteristics from the pharmacy users that were not recruited. There is a potential bias related to self-report information which can compromise data validity and could implicate measurement bias with misunderstanding of some questions, memory bias with temporal confusion regarding risk behaviours and previous tests, and Hawthorne effect, considering that questionnaire was applied in community pharmacies.
The method of online focus groups could also be a limitation since it implies the use of technological facilities/resources, a greater effort of the moderator to unify the group and is more difficult to analyse the non-verbal language. However, this method could facilitate participants’ adherence, richer testimonies for being more informal and the organization took less time [44].
Strengths
Despite the limitations, focus groups are a powerful research tool within health care, particular in the areas of patient compliance, costumer behaviour, patient-provider collaboration, health literacy and disease management [24]. The transcription of the focus groups recorded, and the content analysis made by the moderator and co-moderator increased the study validity. The fact that this study used mixed methods allowed triangulation of data and consequently mitigated limitations of quantitative and qualitative components/elements, increasing its credibility.
This study offers insights to improve POC testing, showing satisfactory results by users, and sharing greater responsibility for the screening and patient’s care with other health professionals. This contributes to early diagnoses but also to the adoption of preventive behaviours due to more information and awareness during the tests. Additionally, the results may encourage policy makers to invest in this area and to establish screening programs in the community pharmacies allowing a wider range.