Recruitment and participants
Recruitment of participants to the study was conducted between January and May 2021.
Targeted offers to participate in the study were sent to six health and social care organisations providing home- and institution-based elderly care. The offers specified that a new digital small reimbursement (~950 EUR) would be given for their time. Three organisations volunteered to participate in the study, each located in different Swedish municipalities with comparatively diverse demographic characteristics. Managerial/administrative employees (N = 4) and operational caregiving employees (N = 22) without previous experience of microlearning methods were internally recruited within the organisations to voluntarily participate in the study (N = 26 in total). Participants then received both verbal and written information about the aims of the study, their expected contributions, potential benefits and risks, and how data and personal information gathered during the study would be used in line recommendations on good research practice from Swedish Research Council [9] and the EU General Data Protection Regulation. All participating organisations and employees then provided informed consent verbally and in writing to participate in the study. Background data regarding the organisations and the employee participants were collected from the respective organisations’ official administrational data.
Characteristics of the studied organisations
The three participating organisations and the recruited participants from these organisations are described in Table 1.
Table 1
Characteristics of the participating organisations and employees
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Location
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Turnover (2020); number of employees
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Total number of care receivers
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Study participants
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Organisation 1: unit within municipal caregiving company
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small municipality (< 30 000 inhabitants)
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~37 million EUR; 20–25 employees
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50–75; plus several hundred home emergency alarm users
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Nine nursing assistants and one manager; average age 49 years (between 35–60 years); average employment experience 13 years (between 0–35 years).
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Organisation 2: unit within caregiving foundation
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large municipality (~1 000 000 inhabitants)
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~6 million EUR; 60–65 permanent contract employees
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65–70
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Four nursing assistants, two operational team managers and two administrative managers; average age 51 years (between 35–65 years); average employment experience 6 years (between 0–15).
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Organisation 3: municipal caregiving unit
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small municipality (< 35 000 inhabitants)
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2.3 million EUR; 30–35 permanent contract employees
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30–35
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Six nursing assistants, one operational team manager and one administrative manager; average age 48 years (35–65 years); average employment experience 13 years (0–25).
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Intervention
The study intervention was conducted between April and November 2021. It consisted of three stages: 1) Characterisation and assessment of previous competence development and identification of current/future needs, 2) implementation and evaluation of a market-ready digital microlearning application and courses, and 3) assessment of the application’s potential usefulness in meeting future competence development needs.
Characterization and assessment of previous competence development and identification of current/future needs
An online survey of all participants was then conducted to obtain individual responses regarding competence development initiatives conducted during the previous two years of employment, including themes or subject matter, time allotted to, channels and evaluation methods used in, and experiences and satisfaction with such initiatives. For the experiences and satisfaction dimensions, the survey posed statements that the respondent should then choose an appropriate response to from a 5-point Likert scale, with the response alternatives “completely agree”, “mostly agree”, “both agree and disagree”, “mostly disagree” and “completely disagree” (see Appendix 1). The survey also addressed desired support, needs, and pandemic-related aspects regarding current and future competence development. All participants were given approximately one month to complete the survey.
Implementation and evaluation of the digital microlearning application and courses
Participants were then introduced to The Minnity Learning Platform digital microlearning application that was to be implemented as part of the study. The internet-based application could be used on mobile (smart telephone, tablet) or computer platforms.
All participants received 30 minutes of instructive group training on how to use the application, as well as unlimited access to online manuals and support afterwards. Managers received additional training on how to monitor employee progress through the microlearning modules via the administrative view in the application.
Two full microlearning courses were conducted via the application: 1) Covid-19 and hygiene when providing home care, and 2) care approaches for people with dementia. (A trial of the Covid-19 module is available publicly at https://learning.minnity.com/login/learn in English, French and Swedish languages.) The courses consisted of several small modules, each of which was expected to take 2–3 minutes to complete, with a repeatable self-assessment test to be completed at the end of each module (Fig. 2). The entire course therefore was expected to take approximately 15–20 minutes to complete but could be started and stopped after each module, and modules could be repeated as desired. Participants were given 1 month to complete the modules, during which time they could freely choose to conduct the modules as they wished. Individuals’ progress through the modules could be seen by themselves as well as the manager involved in the project from their organisation.
Upon completing the course, individuals were then directed to a short (approximately 3-minute) online survey conducted via link from the application, to evaluate their perceptions about the course content, its usefulness and applicability, and different user experience dimensions regarding the digital microlearning application itself (Appendix 2). The surveys posed the same statements and used the same 5-point Likert scale as in the initial survey (1. characterization of previous competence development and identification of current/future needs).
Assessment of the application’s potential in meeting future competence development needs
After all participants in an organisation had completed the modules, two semi-structured group interviews were conducted with the managerial-administrative participants and the operational participants, respectively. The approximately 1-hour interviews were conducted either physically or via online meeting as chosen by the participant organisation (which had different restrictions on receiving external visitors during the Covid-19 pandemic), recorded and transcribed. The interviews initially focused on three main themes: 1) the participants’ conduct of the digital microlearning courses, such as time, place, amount, and strategy, and their discussions with colleagues regarding the courses’ content; 2) their own assessment of the application’s and courses contents’ effects on their comprehension and retention of the courses’ content, as well as their confidence in and ability to apply the content material in their daily work; and 3) their own assessment of if and how the application could be used in the future within their organisations, how the current course content could be developed, and what other courses that would be useful to conduct. The interviewers assisted participants in identifying sub-themes and additional themes during the interviews using the constant-comparison method [10]. Participants spoke freely both individually and amongst themselves during the interview.
Analyses
For quantitative data, descriptive univariate analysis was applied across organisations and results presented as sums or averages (with range or standard deviation where applicable). Within-groups and between-groups analyses were conducted for the organisation (3 participating) and role within the organisation (2 participating) variables.
Transcribed qualitative interview data was descriptively coded by two researchers (first level) to formulate a primary list of themes and associated citations, followed by second-level coding to expand or amalgamate themes. The themes and their content were summarized and designated as facilitating, hindering or neutral by two researchers independently conducting the analysis.