The five steps of the AHEAD framework are summarized in Fig. 1. Given the iterative nature of HCD, we detail the procedures for each AHEAD step along with the analysis and results since each step informs the next.
[Insert Fig. 1 AHEAD Framework for rigorous human centered design to produce the group postpartum/well child prototype]
Step 2: Gather Information through Evidence and Inspiration
In-depth interviews (51) were conducted with key stakeholders to inform the design of group postpartum and well-child care, identify priority health promotion topics to include in the prototype, and explore perspectives on extending group care into the postpartum period. Interview guides were first translated from English to Chichewa by a committee consisting of researchers, a bilingual midwife, and two lay people (52). The interview guides were piloted and refined to ensure appropriate framing and sequencing. Following an informed consent process, written consent was obtained, and interviews were conducted in Chichewa by a trained research assistant who is also a midwife in a private room reserved at the clinic and lasted approximately 45 minutes. The intent of the format and interview questions was to encourage participants to talk openly and solicit rich accounts about current postpartum and well-child care practices, patient flow, equipment/supplies, culturally appropriate services, postpartum health concerns, desired health promotion topics, and perspectives on group healthcare. For example, women were asked, what were your health needs during the postpartum period? Health care workers were asked, what topics do you think are important to cover in creating content for postpartum visits? We achieved thematic saturation after completing twenty-four audio-recorded interviews with 12 women, 4 midwives, 4 community volunteers, and 4 HSAs across the three clinics. Audio-recordings were transcribed and translated by the research assistant who conducted the interviews. To ensure translation accuracy, translations were reviewed by a team consisting of researchers, a bilingual midwife and two lay people so that English transcripts would be ready for the Step 3 analysis. To promote rigor and trustworthiness, the procedures adhered to recommended qualitative research guidelines and the consolidated criteria for reporting qualitative research (COREQ) (53, 54).
Step 3: Synthesis of Qualitative Data from Step 2
Transcribed interviews were stored, managed, and analyzed using Dedoose software. A content analysis approach was used to analyze interviews, and a category system was created based on the health promotion topics covered in the original Centering-based group care model for coding themes using the interviews as the unit of analysis (55). New codes were added as needed. Two team members coded each transcript separately and then met to compare and finalize the codebook. Although the analysis was largely deductive, we allowed for the inclusion of emergent codes, as we know that all health promotion topics and content areas of the original model may not be comprehensive of experiences in Malawi.
Women ranged in age from 19 to 41 years and had between 2 and 4 children. Health care workers were 35 to 58 years old and their years of experience in their current role ranged from 1 to 21 years. The information and insights gained through this analysis provided an empathetic view of what is currently offered as part of postpartum and well-child care in the Malawian context and allowed the women and health care workers to express what mattered most to them as they identified postpartum and well-child care service and health promotion priorities.
We identified five themes: 1) maternal health assessments are not consistently completed; 2) challenges exist to postpartum and well-child care attendance and delivery of care; 3) postpartum and well-child health promotion topics are not standardized; 4) maternal and child health concerns included physical and psychological issues; and 5) there is buy-in for the group healthcare model from both women and health care workers. See Table 1 for illustrative quotes by theme.
Table 1
Themes from interviews with participants and illustrative quotations
Theme | Illustrative Quotations |
Maternal health assessments are not consistently completed |
1-week visit | • At the first week, we are assessing if the baby is breastfeeding well; we ask them if they have experienced any problems. So, if they say there is no problem then we do an assessment of the baby. Midwife 2, Clinic B |
• They weighed the baby, then she was 2.5 kgs but his birth weight was 2.9 kgs. And then they said that I should go and get vaccine for the baby; they gave the baby an injection on the arm and then also some on the tongue…they did not ask me how I am doing…They checked the baby on the cord, and they also gave me iron tablets. Mother, Clinic C |
6-week visit | • At 6 weeks they [women] don’t meet us; they go for vaccines. Midwife, Clinic A |
• [At 6 weeks] I reported here…they checked the baby on the cord and then they told me to go for immunization. Mother, Clinic C |
• [At 6 weeks] they report at the under-five clinic but if they have problems, they come back to the maternity. But those who are ok don’t come back unless if the woman wants family planning methods. Midwife 2, Clinic A |
Challenges exist to postpartum and well-child care attendance and delivery of care |
Responsibility of health care workers and their attitude | • I think the gaps are many, but I think for most of the gaps, we are the ones that create them; may be because sometimes we have work overload, and we tend to skip most of the things that are supposed to be done with the woman. But we have everything that we need to tell the women…So it all starts with us; we need to teach them. At one week they come but at 6 weeks to be honest they don’t come to be reviewed by the nurse, they just come for a vaccine, if they come here, it’s because they have a problem. Midwife 2, Clinic A |
• …If the health workers’ attitude is good, women come to the under-five clinic, but if the attitude of the health worker is not right, women stop coming to the clinic. They seek care from another place. HSA 2, Clinic B |
| • We know the baby is supposed to get vitamins every 6 months. But you find that 6 months have elapsed, and the baby is not given the vitamins. So sometimes we just look, we can’t ask because we are afraid. Mother, Clinic B |
Lack of resources (e.g., staff shortage, lack of equipment) | • But sometimes we are busy, when the woman just says that she is fine, you just continue without paying attention to the woman, not knowing that she has other issues. But because she didn’t say, you don’t know and because you didn’t inquire, then the woman is not properly assisted. Midwife 2, Clinic B |
• We need to also be checking vital signs but at this facility we don’t have equipment. Midwife 1, Clinic A |
Perceived lack of knowledge | • We can also say it is a lack of understanding on the importance of postnatal care. So, to them, it’s enough if the baby got the initial vaccine. The rest is not important to them; I also think it’s because of lack of knowledge. So, we just need to sit down with them and explain in detail, so they understand. Midwife 1, Clinic C |
Environmental | • …there are some who are very far, but we fail to reach out to them because of floods. You find that a place which is close by, become inaccessible during rainy season… HSA 1, Clinic C • The issue of distance in this area, being a hilly area, and also rivers during rainy season, make women not come to the clinic if it’s raining…The distances are very long and it’s difficult for a woman to travel with a small baby. Midwife 2 Clinic B |
Maternal and child health concerns included physical and psychological issues |
Physical | • Then another problem is nutrition; when they tell you that they baby is not having enough breastmilk, you can see that the nutrition of the mother is very poor. And you can see that the way the woman is looking she is poor. Midwife 1, Clinic C |
• Malnutrition is about 10–12% of all the children that we see at the under-five clinic. HSA 2, Clinic C |
• But most of the women when they come, we find that their BPs are very high, so we give them medication. Midwife 1, Clinic A |
• Most of the times the women don’t say, but sometimes they would tell you that the baby had diarrhea. For the first 6 months we have common problems like diarrhea and also malaria…But we emphasize a lot on the growth monitoring and if we see that the weight has dropped a lot, we refer women to the nutrition unit. HSA 1, Clinic C |
Mental health | • They also told me that when a woman has just delivered, sometimes you may have psychological problems so when I feel like that, I should rush to the hospital because it shows that something is happening in the body. Mother 3, Clinic B |
• On the psychological, we check so many things; like here, most of the women have children with men that left them, and they don’t have any support for the child; some women are staying with someone who abuses them, and this affects how they are breastfeeding the baby. Midwife 2, Clinic A |
Health promotion topics discussed in both postpartum and well-child visits are not standardized |
| • See Table 3 for list of health topics currently being discussed at health visits |
There is buy-in for the group healthcare model from both women and health care workers |
| • I think that [extending group care into the postpartum period] would be a very good thing because if like the way we were doing when we were pregnant, we were sharing ideas so that we should not be in the dark, so I think that if we do the same thing now that we have delivered, it can still help us; we can still share ideas. For example, if someone has a problem and she shares it on the group, we can help each other. For example, the way I was struggling with my baby when she was having fevers, there could be some women who had also experienced that, and they know exactly what to do They could have assisted me. Maybe it’s at night, I can’t come to the hospital right away, those advice help. So, to me, I think the group care approach is the best; it is very helpful. Mother 1, Clinic B |
• I would have loved if these groups continued. Sometimes things happen in the village; emergencies and the doctor is not readily available you can assist someone and save a life because at least you know some things. Mother 2, Clinic B |
• I believe that the group postnatal care could assist a lot because there are so many things that the women don’t know; and when they are in groups and they receive counseling, I feel this can help to improve their well-being, both the mother and the baby. Because I strongly feel that these women can take very good care of their babies, they only need enough time to get enough counseling. But I feel that if you can adopt that model, it will be very helpful. HSA 1, Clinic C |
• That can work very well, and it can be very good. Because as for us we just see the babies once, but that can assist us to be following up on the babies to some point and be monitoring them, so it can be very good because it will bring change. It can also improve the way we do our work because then the babies can also be seen at 6 weeks. So, it is very good so many things can change. Midwife 1, Clinic A |
When women and health care workers explained that current one- and six-week postnatal visits often focused on the infant health assessment. Most women did not get a physical assessment although midwives did describe discussing danger signs at the postnatal visits. Women were instructed by health care workers to bypass 6-week postnatal check and go straight to the under-five clinic. A woman noted that she was too afraid to ask questions or ask for services because of the negative attitudes of health care workers. While the health care workers recognized the need for thorough physical examinations of the woman and infant and wanted to complete them, they often cited staff shortages and lack of equipment as reasons for incomplete exams. In addition to describing the clinic-level challenges, some midwives took personal responsibility for the lack of postnatal care. Health workers also explained that the rainy season, difficult terrain, and long travel distances made getting to the clinic a challenge for their clients. Others cited poverty and relationship conflicts as additional access barriers for women. Participants identified individual, structural, economic, and environmental factors related to attendance and delivery of services (see Table 1 for illustrative quotes describing these challenges).
When asked to identify which health promotion topics were currently discussed at clinic, responses varied and were inconsistent (see Fig. 2, topics in the blue circle). Some mothers expressed that they did not receive any health education. When asked what common maternal health concerns they experienced responses included: difficulty breastfeeding, poor nutrition, IPV, sexually transmitted infections, mental health, high blood pressure, malaria, complications post c-section, late in seeking care for health issues, and sepsis. When asked about common child health concerns they described: cord infections, malnutrition, poor growth, eye infections, jaundice, skin problems, diarrhea, pneumonia, and coughs and fevers.
All participants reported a desire to participate in or offer group care during the postpartum period. Mothers felt that the group care model was supportive and helped them translate knowledge into practice and better address health concerns. Health care workers expressed that group care could improve overall quality of care.
[Insert Table 1 Themes from interviews with participants and illustrative quotations]
Step 4: Intervention Design: Developing the Guiding Principles and Ideation for Content and Structure of the Integrated Group Postpartum and Well-Child Care Prototype
Building on the Step 3 synthesis, we carried out incubator sessions with key stakeholders. A total of six incubator sessions, two at each clinic, were completed with one to three women and two health care workers, a midwife, community volunteer, or HSA. Incubator sessions are like focus groups, but the emphasis was on developing the health promotion content, interactive learning activities, and structure of the group postpartum/well-child through brainstorming, co-creation, and finding solutions. Multiple qualitative methods supported this process including free listing, pile sorting and ranking (56, 57). Free listing, successfully used in public health research (56), is a method for rapidly gathering information on a topic by listing as many ideas as possible related postpartum and well-child care. This approach allows for examining intracultural variations of postpartum and well-child care and provides opportunities to build consensus about healthcare services priorities (50).
Following an informed consent process, written consent was obtained, and incubator sessions were conducted in Chichewa by a trained research assistant. In-person incubator sessions lasted 1–2 hours and took place in a private room reserved at each clinic. Participants were asked to free list what they wanted to be addressed in postpartum and well-child care and their responses were recorded on a flip chart.
The research assistant then presented and described each health promotion topic generated from Steps 2 and 3 (see Fig. 2, blue and purple circles) and health promotion topics and activities included in Centering-based group care model to participants. Participants were instructed to confirm or reject each of these. We retained all topics that had a majority vote among participants. Then each item was written on a card which the research assistant read aloud to participants during a group pile sorting and ranking activity (57). Participants worked collaboratively to rank the topics and generate a prioritized list for the final prototype. Participants were then asked to identify which type of group ANC interactive activities (e.g., games and role plays), should be retained in the final prototype.
Participants were asked to explore the ideal visit length and structure and provide feedback on how to implement group postpartum/well-child care feasibly and sustainably at their clinic. Other implementation factors were asked about including resource availability, scheduling, follow-up care, and ways to integrate this service delivery model within the existing infrastructure.
Incubator session data analysis was iterative and included continuous data integration and consultation with key stakeholders. The set of codes were analyzed using a framework method for qualitative analysis (58) because the defining feature of this method is a matrix output of summarized data. The framework method includes seven analytical stages: 1) transcription and translation of transcripts; 2) familiarization with the interviews/focus groups; 3) coding (An initial set of codes was developed based on the health promotion topics and activities included in the Centering-based group care model; 4) developing a working analytical framework using a few transcripts after initial coding (codes are grouped together based on sessions and content areas); 5) applying the analytical framework to remaining transcripts using existing categories and codes (new codes were added as they emerged); 6) charting data into the framework matrix (in an Excel spreadsheet to manage and summarize data); and 7) interpreting the data (58).