Table 1 shows participant characteristics, roughly reflecting stakeholders in Western Pennsylvania. The analysis yielded three themes related to survivors’ needs and two themes related to barriers and facilitators of care. Sections below detail the themes and codes, and their alignment with the conceptual model of transitions or active ingredients of transitional care interventions.
Table 1
Participant characteristics
Characteristics | Survivors (n = 11) N (%) or mean (SD) | Family caregivers (n = 11) N (%) or mean (SD) | Healthcare providers and administrators (n = 89)a N (%) or mean (SD) |
Age - years | 67.5 (11.1) | 47.9 (17.6) | 42.5 (11.5) |
Female Sex | 6 (54.4) | 9 (81.9) | 60 (71.4) |
Self-identified Race People of Color White | 4 (36.3) 7 (63.6) | 3 (27.3) 8 (72.7) | 3 (3.6) 80 (96.4) |
Marital status, N(%) Single, Divorced or Separated Partnered | 5 (45.5) 6 (54.5) | 4 (36.4) 7 (63.6) | - - |
≥ 4-year degree | 3 (27.3) | 5 (45.5) | 79 (94.0%) |
Insurance type Private only Medicare only Medicaid only Medicare + Private Medicare + Medicaid | 2 (18.2) 5 (45.4) 1 (9.1) 2 (18.2) 1 (9.1) | - - - - - | - - - - - |
Comorbidities Heart disease (MI or CHF) Cerebrovascular disease Peripheral vascular disease COPD Diabetes mellitus Moderate or severe CKD Malignancy (including leukemia) Substance use disorder Psychiatric illness | 3 (27.3) 3 (27.3) 3 (27.3) 2 (18.2) 3 (27.3) 1 (9.1) 3 (27.3) 2 (18.2) 1 (9.1) | - - - - - - - - - | - - - - - - - - - |
Reason for ICU Admission ARDS + septic shock Hypoxemic respiratory failure COVID-19 pneumonia ICH +/- seizures Endocarditis | 4 (36.3) 2 (18.2) 1 (9.1) 3 (27.3) 1 (9.1) | - - - - - | - - - - - |
Severity of ICU illness Received mechanical ventilation Received dialysis Experienced delirium | 9 (81.8) 1 (9.1) 4 (36.4) | - - - | - - - |
ICU LOS - days | 15.4 (10.2) | - | - |
Received PT or OT In ICU On floor | 7 (63.6) 10 (90.9) | - - | - - |
Post-ICU function ADL independence IADL independence | 10 (90.9) 4 (36.3) | - - | - - |
Employment status before critical illness Full time Part time Retired Other | 2 (18.2) 3 (27.3) 5 (45.4) 1 (9.1) | - - - - | - - - - |
Employment status after critical illness Full Time Part Time Retired Not seeking employment | 2 (18.2) 1 (9.1) 6 (54.5) 1 (18.2) | - - - - | - - - - |
Discharge disposition Home without home health Home with home health Acute inpatient rehabilitation Skilled nursing facility Long-term acute care hospital | 1 (9.1) 3 (27.3) 3 (27.3) 3 (27.2) 1 (9.1) | - - - - - | - - - - - |
Current housing Single-family house or mobile home Apartment | 8 (72.7) 3 (27.3) | - - | - - |
Caregiver relationship to survivor Spouse Partner Parent | - - - | 2 (18.2) 1 (9.1) 8 (72.7) | - - - |
Healthcare worker role Hospital-based Administrators Home Health (10 interviews + 2 focus groups) Primary Care | - - - - | - - - - | 41 (46.1) 8(9.0) 30 (33.7) 10 (11.2) |
Number of years in practice | | | 13.0 (10.3) |
ADL – Activities of Daily Living; ARDS – Acute Respiratory Distress Syndrome; CHF = Congestive Heart Failure; CKD – Chronic Kidney Disease; COPD – Chronic Obstructive Pulmonary Disease; IADL – Instrumental Activities of Daily Living; ICH – Intracranial hemorrhage; ICU – Intensive Care Unit; LOS – Length of Stay; MI – Myocardial infarction; OT – Occupational Therapy; PT = Physical Therapy |
a Demographic information unavailable for 5 missing surveys |
Survivor needs
Survivors’ needs aggregated into three themes. Figures 1 and 2 illustrate the codes, themes, and alignment with the conceptual model of transitions. E-Tables 1–3 provide exemplars.
Theme 1: Critical illness survivors need to adapt to multidimensional changes. The following five subsections detail the codes comprising this theme. They align with the dimensions of life that change specified in the conceptual model of transitions (Fig. 1).
Personhood
Survivors needed recognition as a whole person, not just a patient. These needs arose around identity changes related to physical appearance (e.g., weight changes, scars, hair loss), a general sense of alienation from “normal,” and specific post-critical illness differences in ability to think and act in ways that they recognized as themselves.
Family caregiver, social/emotional support
Ability to fulfill usual roles in diverse activities (e.g., work, family support, household management, self-care, recreation) changed, and survivors needed to adapt accordingly. Relationships with family caregivers, friends, personal care assistants, and community organizations acquired new dimensions. Adaptations included figuring out whether and how to yield previous roles; accepting help — and navigating dependency; involving advocates; being accountable for practice and self-management; and maintaining personal connections when relationships developed clinical dimensions.
Independence/baseline & “normal”
Being independent at home and “getting back to baseline” were recurrent refrains. Functional independence was a floor for being at home generally supported by the system. Survivors sometimes recognized “getting back to baseline” would not be possible. Survivors, families, and providers often recognized that it was not supported by the system, relegating many to eking by without being able to re-establish predictable routines. Survivors and families had specific notions of whether their activities, roles, and routines were approaching “normal,” which included predictability, not needing extraordinary activation energy to accomplish previously easy tasks, and authenticity to self.
Mobility, mental health, cognition, safety
Functional needs revolved around mobility (e.g., strength, conditioning, ambulation, endurance, activity modification), mental health (e.g., depression, anxiety, trauma), cognition (e.g., memory, executive function, sensory impairment), and overall safety. While functional impairments often occurred earlier, loss of adaptative supports on transition home often caused disability to emerge.
In-home support
Many survivors experienced transitional environments before returning home (e.g., inpatient rehabilitation). COVID-19 mitigations/restrictions and the availability of in-home support altered decision-making about remaining in healthcare facilities. Most continued to need in-home support for instrumental activities of daily living after returning home, provided by family, personal care assistants, health care team members, or volunteers.
Theme 2: Critical illness survivors need a supportive environment in which to adapt. The six subsequent sections detail codes associated with this theme. They align with the contextual factors impacting change in the conceptual model of transitions (Fig. 1). Themes 1 and 2 support the conclusion that critical illness survivors are undergoing a life transition.
Meaning making
Survivors needed to make meaning out what had happened to them, often using strategies related to faith and spirituality, storytelling, and giving back to their communities through peer support and volunteering.
Focus on goals
Focusing on goals was a means to understand and set expectations, hold survivors accountable, and keep them motivated. Providers and administrators frequently discussed goal setting in the context of a poor prognosis for long-term survival; survivors and family members did not.
Education and training
Discussion focused on safe mobilization, use of medical and adaptive equipment, care coordination, managing medications, recognizing when symptoms need medical evaluation, identifying community resources, and addressing issues with insurance. Everyone agreed on the importance of involving family.
Accessible environment, recreation/stimulation
Survivors needed an environment that supported their impairments, typically through home modifications, adaptive equipment, adapted roles and routines (e.g., family took over the laundry to avoid steep steps), and transportation support. They struggled throughout to find recreation and stimulation that fit their interests and capabilities.
Anticipation of needs
Anticipating survivors’ needs was important, both to provide anticipatory guidance about expected challenges and to ensure timely, accurate, complete care coordination for everything from medication reconciliation to functional assessment to adaptive equipment.
Medical, nursing, nutritional, and rehabilitative care, symptom management
Changes in survivors’ physical and emotional wellbeing generated needs for medical, rehabilitation and nursing care (e.g., wound care, medication management, follow-up visits); physical, cognitive, and occupational therapy; nutritional support; and management of pain, fatigue, and other symptoms.
Theme 3: Stakeholders diverged about the goal/target outcomes of care. Stakeholders did not articulate a clear, unifying goal of care delivery. They generally agreed on a shared goal for survivors to safely achieve functional independence via community support and personalized goal setting (Fig. 2 depicts these goals vis-a-vis Maslow’s hierarchy, a well-established theory of human motivation [28, 29]). However, stakeholders diverged about the target outcomes of interventions to meet these needs; clinicians focused on clinical function often expressed in terms of activities of daily living or “back to baseline” (base of Maslow’s hierarchy) while survivors and families focused on adapting roles and routines and participation in meaningful activities (top of Maslow’s hierarchy). All gave a sense of dissatisfaction or incompleteness. None perceived care to accomplish the sense of mastery, personal wellbeing, and relationship wellbeing indicating a healthy transition in Schumacher and Meleis’ conceptual model.
Barriers and facilitators
Theme 4: Barriers and facilitators tend to occur as pairs; barriers are ubiquitous while facilitators tend to address specific barriers in a focused way. This section describes coded barriers according to the socioecological model (i.e., survivor, caregiver, healthcare organization and system, and societal levels). Figure 3 shows their alignment with active ingredients of transitional care interventions. E-Table 4 provides exemplars. The main takeaway is that the number and complexity of barriers is too much for survivors and families to navigate on their own; systemic, systematic support is necessary.
Survivor level
Comorbidities; medication issues including side effects and inaccurate medication reconciliation; knowledge gaps about the kinds of help, resources, and care plans they might need; and disengagement related to depression, lack of motivation, or low stamina were all barriers to addressing survivors’ needs.
Family caregiver level
Not having a family caregiver, or having an unavailable or disengaged caregiver, was a substantial barrier to meeting survivors’ needs. Sometimes caregivers’ priorities were misaligned with those of the survivor.
Health organization/system level
Inability to anticipate needs arose from inadequate provider understanding of PICS, what tasks survivors need help with, what resources are needed, and their availability in different care settings; survivors not asking for help; and rushed pace of discharge. This translated to lack of assessment, under-recognition of needs, and lack of anticipatory guidance. Providers’ attitudes, beliefs and behaviors became barriers when they were perceived as uncaring, uncollaborative, or undervaluing of services (e.g. home health). Lack of continuity from frequent staff turnover, site transitions, and numerous providers meant details were dropped and added burden for survivors and families. Communication was often absent, delayed, inefficient, inattentive to language and cultural barriers, or otherwise ineffective; electronic medical record (EMR) interoperability failed; or providers preferred different communication modalities (e.g., text, EMR, phone). Care coordination challenges involved struggling to include other teams, the survivor, and family in prioritizing, scheduling, referring, or planning. Finally, administrative barriers prevented access to services or supplies and placed time restrictions on providers’ ability to study the case, ask questions, and facilitate care planning.
Societal level
Social determinants of health dominated the societal level, especially: environmental factors (e.g., accessible housing, adaptive equipment); access (e.g., community resources, proximity to care, technology, transportation); cost (e.g., direct costs of travel, services, medicines, equipment and supplies; cost sharing among family members); and sociopolitical factors (e.g., insurance coverage, disability or sick leave, program eligibility requirements, broadband coverage, other policy support).
Theme 5: Social determinants of health are omnipresent factors in post-ICU care delivery. This theme emerged from patterns of divergence and convergence between survivors/families and providers (e-Figure 2). Survivors and families emphasized psychosocial needs and facilitators that providers did not discuss in depth. Survivors and families described personal experiences of barriers and facilitators; providers put them into an organizational and systems context. They perceived that even absent a biomedical “fix”, the system constrains humanistic support for survivors, families, and even colleagues. All agreed that social determinants of health were addressed piecemeal, could only be addressed by going above and beyond, or could not be addressed because resources did not exist or access barriers were too high.