Decision-making criteria
Overall, intervention effectiveness and acceptability were the highest-priority decision-making criteria (Fig. 1). Approximately half of the stakeholders explained that the decision-making criteria are interrelated, making it difficult to fully distinguish them. For example, a feasible intervention would likely also be low-cost, and an equitable intervention may have greater long-term effectiveness.
Figure 1 Ratings of decision-making criteria by national and international stakeholders
Effectiveness was a high priority for nearly all international stakeholders. International stakeholders frequently described effectiveness as their first consideration: “There's no use in implementing something that will not help us reach the expected outcome.” Fewer than half of international stakeholders rated feasibility as a high priority. They explained that implementation challenges can be overcome through innovation, change management, and quality improvement: “Even if an intervention doesn’t seem feasible initially, if you can continually create evidence that... it’s effective, then systems can be built to figure out how that [can] work."
International stakeholders were less concerned about the costs of interventions. They believed that long-term costs are minimal after initial investments and noted that interventions and programs can become more efficient over time: "Just because [something] is expensive today, we might figure out a way to do it more cheaply later”. Some noted that interventions can even be cost-saving in the long run: “In the long-term, [care] might be less costly if you do not need to be... spending that much time with people who are coming with advanced disease."
In contrast, national stakeholders acknowledged the importance of effectiveness but believed feasibility, cost, and sustainability were more important. National stakeholders emphasized the fit of interventions within existing systems and human resource and equipment constraints:
If [an intervention] is not feasible, it will not come close to success...it needs to be straightforward and fit well into the rest of the programs and activities…and healthcare workers’ capacities and capabilities. (National Stakeholder)
For a long time, as you know, the whole HIV program like in Malawi is donor dependent, donor-driven… after the project mode has been phased out, it’s very difficult for us as a country to maintain it. So…[it] is necessary to make sure that we have sustainable interventions that can be implemented without donor support. (National Stakeholder)
Nearly all the national stakeholders were deeply concerned about the ongoing costs of interventions, citing the expectation that reductions in donor funding are imminent. As one national stakeholder summarized,
It is easy to find funding for innovations, but it is very difficult to find funding to sustain services. We know that every year the funding for HIV programming goes down... If we're talking about introducing a certain innovation, are we able to sustain this? When [a donor] is no longer there, this intervention...will die a natural death. (National Stakeholder)
Both international and national stakeholders considered acceptability, especially client acceptability, to be a high priority. As one international stakeholder summarized, “If clients do not like it, then it is just going to fail, so it does not matter how cheap and easy it is to do.” Healthcare worker acceptability was also considered important due to the pervasiveness of healthcare worker burnout and the difficulty of implementing programs without their buy-in:
I think some things might not be acceptable to healthcare workers but be super acceptable to people living with HIV or vice versa…but I would advocate that maybe if health care workers don’t love [an intervention] but it is great for communities and people living with HIV, then we’ve got to try [it]. (International Stakeholder)
Some stakeholders discussed the tradeoff between equity and efficiency, explaining that reaching key populations and serving rural areas may be more expensive but still worthwhile. A couple of national stakeholders prioritized efficiency over equity:
At the end of the day [it comes down to] the number of people it impacts because that will make it more cost-effective. Yes, I may want to ensure equity by having those extended clinic hours, but I’m only seeing eight men. And will eight men improve overall retention for [the] country? (National Stakeholder)
Perspectives on Interventions for New or Returning ART Clients
Overall, international and national stakeholders had similar priorities for DSD interventions (Fig. 2). They noted that multiple models are needed to address the full range of factors causing treatment interruption among new or returning ART clients. International stakeholders were more interested in ongoing peer support/counseling than were national stakeholders. The highest-rated interventions were facility changes followed by multimonth dispensing (MMD) (Table 2).
Figure 2 DSD intervention ratings by national and international stakeholders
Facility Efficiencies
Most international and national stakeholders prioritized facility changes (such as extending service hours and reducing wait times) because they saw these changes as feasible within existing systems and infrastructure. They saw healthcare facilities as the foundation of HIV service delivery and central to client experiences of care: “We already have the facilities in place, but what we have not done is try to look at things like the client flow, opening hours. This could be easily done.” (National Stakeholder)
A couple of stakeholders also supported the idea of differentiating facility-based care so that more intensive services are offered to clients with the greatest needs:
We already have workflows that are stripped to the bare bones. At most sites, patient consultations take only a few minutes and are not conducted by a trained health worker. There is no room to simplify any further, so the question is what we can add for patients who need it rather than what we can simplify. (National Stakeholder)
Multimonth Dispensing (MMD)
MMD was also prioritized by both international and national stakeholders because it is feasible, acceptable, low-cost, and frees up facility resources to support higher-risk clients. Several stakeholders emphasized that new or returning ART clients may require several visits before being given MMD to ensure that they are adequately prepared for lifelong treatment; however, many international stakeholders believe that MMD should be offered as early as possible:
I assume that people look at the first six months of ART and dread the amount of work it involves…the less they have to do, the less onerous it will seem, and we hope that will make [HIV treatment] feel like something they want to do and want to stick with. (International stakeholder)
Peer Support and Counseling
International stakeholders prioritized peer support highly, emphasizing its effectiveness. In contrast, national stakeholders focused on the high cost and human resource requirements of these programs, though they did support a new MoH program in which a facility-based counselor provides support to clients living with depression, anxiety, and substance use disorders.
Stakeholders believed that peer support must be provided in addition to interventions addressing service accessibility: “We use peers a lot… However, if you just make it easier to access services, then you will not need all of this additional support” (International stakeholder)
Community-Based Care
Both groups rated community-delivered ART as a moderate priority. Perceived benefits included reduced client time and cost for accessing services and a reduced risk of unwanted status disclosure at facilities. Despite these benefits, both international and national stakeholders were concerned about the human resources needed to implement community services. For this reason, several believed that community services should be limited to key populations or those who are especially ill:
It is very difficult to imagine how this will be done at scale in the national program. We have to remember that this takes health workers away from the facilities [and] it takes many more nurses to see the same number of clients if you send them out in the community. So I think in a health system that is overall understaffed, it is a great luxury to send nurses to meet people in the community. (National Stakeholder)
E-Health Strategies
The majority of stakeholders rated e-Health interventions as a moderate priority. Most stakeholders described e-Health as a new, “untapped” platform that could increase the reach of existing interventions, such as peer support, health education, appointment reminders, SMS check-ins between visits, and tracing clients with missed visits. However, several believed that the technology and evidence were not yet sufficient for widespread implementation in Malawi.
Stakeholders discussed both equity concerns and benefits related to e-health interventions. More than half of the stakeholders discussed uneven access to phones and the internet as critical barriers to effective and equitable e-health interventions, particularly in resource-constrained settings such as rural Malawi. National stakeholders noted that individuals often share phones with relatives, creating a risk of unwanted disclosure. However, several stakeholders noted e-Health’s unique potential to connect with harder-to-reach populations, such as youth, men, and mobile and rural populations.
Incentives
Monetary and nonmonetary incentives were the lowest-rated interventions. Stakeholders perceived incentives as highly effective but dismissed the possibility of implementing them because of their cost and complexity. Stakeholders also believed that incentives may reduce clients’ intrinsic motivation for lifelong treatment:
If you tell them, ‘we can give you transport money,’ and then we don’t have it; the next time, they do not show up. However, if at the beginning you did not tell them that [they would] receive cash, they would find their own means to come to the clinic. [Because of incentives], they develop a dependency syndrome. (National Stakeholder)
Stakeholders noted that targeted incentives can improve equity by supporting poorer clients in meeting daily needs and overcoming socioeconomic barriers to care but were concerned that other clients would find targeted incentives unfair. Some have suggested that free or low-cost nonmonetary incentives could instead be used to reward or appreciate clients for their engagement in care.
Overarching Service-Delivery Priority: Person-Centered Care
Person-centered care (PCC) organically emerged as a high priority for both national and international stakeholders. Stakeholders described PCC as flexible and tailored services that respond to clients’ holistic needs. The three components of PPC discussed most frequently were 1) segmented care, 2) integrated care, and 3) positive and empowering interactions with healthcare workers.
Segmented Care
The majority of both international and national stakeholders expressed the view that services should be adapted to meet the needs of diverse groups, such as clients returning to care vs. stable clients, men, key populations, clients who prefer private services, and clients with psychosocial needs: “...it’s not a one-size-fits-all approach... what works for female sex workers may not necessarily work for MSM” (international stakeholder).
A few international stakeholders believed that segmented services may reduce health system costs by limiting costlier interventions to the clients who would benefit from them the most. However, one national stakeholder emphasized that tailoring services for different populations is an “extra project” that is not government funded and requires additional training and staff time.
Integrated Services
Integrating HIV services with other healthcare was a priority for both international and national stakeholders, although several national stakeholders believed that integration would be costly and infeasible. Stakeholders described the holistic benefits of integrated care, including reduced costs for clients (because visits are combined), reduced risk of unwanted disclosure of one’s HIV status, and improved overall health outcomes:
They come to the clinic, they get their ART refilled, and tomorrow they're supposed to go to the clinic to get their diabetes medication or hypertension medication, that to me is a bad idea. [If we had a] one-stop center where you get your ART refills and your other medications, I think that would help. (National Stakeholder)
Positive and Empowering Interactions with Healthcare Workers
Positive client-healthcare worker interactions were considered key to retaining clients in care and reducing HIV-related stigma. As one national stakeholder stated, interactions with healthcare workers should be “empowering and supportive” rather than “coercive and threatening.” Stakeholders believe that counseling sessions should not be “generic” but rather tailored to clients’ concerns and designed to foster trust so that clients can feel comfortable discussing their barriers to treatment:
What I’ve seen from my own experience is that most providers do not understand that we are all human beings. We have other things that we do apart from coming to the clinic to get medication. So sometimes when a client misses an appointment and comes for a refill, he is treated like he is being punished. [If we] change the attitudes of our providers, I do not think we are going to struggle with retention or even initiation. (National Stakeholder)
Approximately one-quarter of international and national stakeholders noted that the lack of support and education clients receive when initiating ART leads to treatment interruptions:
If there is no time to discuss [treatment barriers] and to encourage disclosing such issues they will of course drop out because they had problems that haven’t been addressed. And I think that can only be addressed if there is … more time for [clients] to fully understand [their diagnosis] and [problem-solve] with treatment supporters and family members. (National Stakeholder)
Nearly all international stakeholders and a couple of national stakeholders emphasized the importance of empowering clients by giving them choices in how they receive care, such as community or facility-based care, peer support, and the choice of different facilities. A few stakeholders noted that client needs change over time, so explicitly asking about client preferences on an ongoing basis can help identify and meet evolving needs:
[If] as a client I make a choice…whether it is home-based care or whether it is multimonth dispensing, that’s the one that is acceptable for me and therefore I’m likely to adhere to that intervention and have improved linkage and early retention. (National Stakeholder)
Table 2
Stakeholder perceptions of interventions
Intervention | Average Rating† | Positive Perceptions | Negative Perceptions |
Facility efficiencies (e.g., extended hours, improving workflows) | 9.0 | Acceptable (clients) Feasible Low-cost | |
Multimonth dispensing | 7.9 | Acceptable (clients, policy-makers) Feasible Low-cost | |
Community-based care | 7.5 | Acceptable (clients) Equitable | High-cost Infeasible (complexity + HR requirements) |
Ongoing peer support | 7.4 | Acceptable (clients) Effective | High-cost Infeasible (complexity + HR requirements) |
e-Health | 6.6 | Effective (high future potential) Low-cost | Inequitable (access to phones and the Internet) |
Incentives | 3.3 (nonmonetary) 0.2 (monetary) | Acceptable (clients) Effective (short-term) | High-cost Ineffective (long-term) Infeasible (determining and tracking eligibility) |
†Rating scale: High Priority = 10 pts, Moderate Priority = 5 pts, Low Priority = 0 pts |