This study documented that nonprofit veterinary workforce shortages initially described in California and Colorado are occurring nationwide. The similarities and high personnel vacancy rates in both ASO/ATCC provide compelling evidence for a crisis in these essential services for the most vulnerable animals: those in shelters, free-roaming community cats, and pets belonging to families that can no longer access veterinary care. This nonprofit veterinary vacancy rate depletes already limited options to provide low-cost services to pet parents at a time when the economic climate, overcrowded shelters, and increasing cost of veterinary care create a greater need for more accessible services.
Impacts on veterinary care
Approximately three-quarters of ASO reported vacant positions for both veterinarians and veterinary support staff. Without proper veterinary staffing, shelters cannot effectively manage their pet population and the care needed to efficiently move these pets to their best outcomes and save lives. Whether these pets need important vaccinations and parasite control, treatments for illness and injuries, or spay/neuter surgeries, every delay contributes to crowding, spread of disease, animal and staff stress, and unnecessary euthanasia.ix,3
With surgical sterilization before adoption as standard practice, the veterinary staffing shortage resulted in a backlog of shelter animals awaiting surgery. Nine out of 10 shelters collectively reported spay/neuter backlogs involving nearly 20,000 animals. Options for managing surgery backlogs, such as keeping pets longer in shelters or foster homes, implementing post-adoption surgery contracts, or using “foster-to-adopt” placements all have drawbacks, including increased workloads, bottlenecked animal flow, risk of poor compliance with sterilization, and the birth of accidental litters.
Similarly, more than two-thirds of ATCC had open veterinarian and veterinary support staff positions. These nonprofit veterinary clinics may include everything from limited wellness and spay/neuter surgery services to comprehensive full-service and urgent care for emergencies. Inability to meet demand means pets are waiting longer to receive needed care in 8 out of 10 clinics. More than half of clinics had wait times of 2 months or more. Apart from the evident challenges in providing timely treatment for sick animals, delayed access to spay/neuter procedures elevates the risk of unintended breeding.
Importance of access to veterinary care safety nets
ATCC/ASO provide spay/neuter and essential preventive health care for pets that would otherwise lack access and pose risks to animal welfare and public health. High-quality high-volume spay-neuter (HQHVSN) clinics and ASO altering pets before adoption were significant factors contributing to the decline of shelter euthanasia from 22–25 million animals in the 1970s to approximately one million by 2022.x,4 Current reductions and delays in spay/neuter procedures jeopardize the life-saving trends of the last 50 years.
Access to subsidized veterinary care for pets in underserved communities can reduce relinquishment of pets to animal shelters. These “safety net” programs provide services ranging from basic preventive care to treatment of common illnesses, injuries, and emergencies and may be the only option for veterinary care for some families.xi. For example, in a national study of patients admitted for spay/neuter at 22 low-cost clinics, the spay/neuter appointment was the first visit to a veterinarian for 49% of dogs and 77% of cats5. Nearly all cats and a third of dogs over four months of age had not been vaccinated against rabies, and 22% of female cats and dogs had already produced litters by the time they were brought in for spay/neuter. Nearly half of families using the clinics had household incomes of less than $30,000.
Access to veterinary services for the most vulnerable populations and animal welfare are closely coupled. Without reasonably prompt access to veterinary care, sheltered and owned animals can experience greater risk of morbidity, mortality, and unnecessary euthanasia for preventable or treatable conditions. There is also a strong correlation between lack of access to veterinary care and human health care within the same communities.6,7 This raises the specter of increased vulnerability to human health due to zoonotic diseases and other risk factors,8 but also presents a One Health opportunity to develop health services addressing “the whole family” of pets and people together.
Community demographics and pricing impact accessibility to veterinary care.9,10 Of 3,108 counties in the contiguous US, 344 have no veterinary clinic at all, impacting an estimated 1.4 million pets11. The cost of veterinary services in the private sector has outpaced the consumer price index since 199612, and the current trend of veterinary costs exceeding inflation by 3%-4% per year is expected to continue over the next 8–10 years.xii As a result, as the cost per visit has increased, the overall number of visits has decreased, along with the sale of important medications, such as heartworm, flea, and tick preventives.13xiii , Nearly 30% of pet owners do not see a veterinarian at least once a year, with the cost of care cited as the most frequent reason.6,12,14 Price sensitivity is not limited to low-income pet owners. “Financially fragile” families are defined as unable to access $2,000 within 30 days. Approximately one third of pet owners at a wide range of income levels already fall into this category, especially for unplanned emergencies.15
Factors impacting nonprofit veterinary staffing
Competition for veterinarians has driven up compensation offers, making it harder for ASO/ATCC with limited budgets to recruit and retain veterinarians. In 2022, new veterinary graduates entering companion animal private practice accepted their first positions at an average salary of $120,317, 28% higher than those entering nonprofit positions at $93,922.xiv The average salary for all veterinarians working in companion animal private practice was $140,348, 42% higher than salaries for nonprofit veterinarians averaging $98,833. Unlike their counterparts in private practices, nonprofit organizations encounter limited flexibility in passing on swiftly escalating costs of compensation and medical supplies to clients through elevated service fees.
Mental health and burnout issues prevalent in the wider veterinary profession also affect veterinarians working within nonprofit practices. Burnout among veterinarians has consistently risen annually since the initiation of the Professional Quality of Life: Compassion Satisfaction and Fatigue (ProQOL) survey in 2015.xiii Primary factors contributing to this burnout are long work hours and on-call responsibilities post-shift.xiii,16,17 Burnout leads to turnover of both veterinarians and support staff at rates higher than other medical professions.xv,13 Despite veterinarians' aspirations to reduce their work hours, shelters often face limitations in alleviating workloads or number of animals in care without jeopardizing positive outcomes or population-level animal wellbeing.
Similar challenges and staffing turnover impact veterinary nurses, technicians, and assistants in both nonprofit organizations and private practices, but are amplified by historically low compensation. Salaries for veterinary technicians averaged only $21–25 per hour in 2022, a rate that forced one third to take on second jobs or to leave veterinary medicine for better paying professions to make ends meet.18 Veterinary support staff and shelter personnel report even higher rates of burnout, compassion fatigue, post-traumatic stress disorder, suicidal ideation and suicidal attempts than veterinarians.19 This is particularly pronounced among those involved in euthanasia decision-making or directly engaged in the euthanasia procedure itself.20,21,22,23
Opportunities for recruitment and retention of veterinary personnel
Despite plans for ten or more new veterinary colleges, the persistent shortage of veterinarians and technicians is expected to endure for another decade. This scarcity may disproportionately affect recruitment by ACO/ATCC. Nonprofit organizations must explore all viable means to reduce turnover and retain their existing veterinary professionals, emphasizing the benefits of nonprofit practice and fostering an inclusive atmosphere.
For example, a study comparing veterinarians who left shelter practice with those who stayed revealed that both groups valued Shelter Medicine duties.24 However, departing veterinarians rated their roles lower in terms of relationships with administrators, team involvement, mentorship opportunities, and input into medical decisions. Meanwhile, those who remained were more engaged in management, policy development, and treatment planning.
Veterinarians employed in governmental or nonprofit roles have access to the Public Service Loan Forgiveness program, offering capped monthly loan payments based on income and debt write-off after 120 payments. Since 8 out of 10 senior veterinary students graduated in 2022 with student loan debt averaging $179,505 each,xiii loan forgiveness can amount to a significant economic enhancement and recruitment tool for ASO/ATCC, especially when organizations are unable to match cash compensation packages offered by private practices.
Enhanced support for training in Shelter Medicine, high-quality high-volume spay/neuter (HQHVSN), and spectrum of care is essential to equip veterinarians for confident practice in ASO/ATCC settings.25,26 Sustainable funding sources are needed to enhance academic Shelter Medicine programs,27 provide internships and residencies, and continuing education opportunities. These are crucial for recruiting new graduates, developing specialists, and supporting mid-career practitioners transitioning to nonprofit practice.28 Partnerships between veterinary schools and ASO/ATCC offer practical experiences for students and serve as recruitment opportunities when showcasing positive work cultures and commitment to team well-being.
Active recruitment of veterinary professionals to this sector should prioritize competitive compensation, novel student debt repayment options, and increasing awareness of the scope and rewarding nature of practicing in these fields. Since burnout driving veterinarians and support staff away from this sector in particular or from veterinary medicine altogether is most strongly related to workplace culture, poor relationships with management, lack of input on medical protocols and operations, working longer hours than desired, and poor work-life balance, organizations have the opportunity to increase retention of veterinary staff through positive work environments, engagement in decision-making, options to work with or without public clients, and implementing desirable schedules such as 4-day workweeks, family-friendly hours, and no on-call duty.
Limitations
A limitation of this study is that respondents were drawn exclusively from organizations that partner with Petco Love. In addition, the response rate of approximately 50% could influence results if a subset of eligible participants were more motivated to participate due to a particular experience or point of view, such as having a veterinary personnel shortage in their own organization. Furthermore, this unique audience may not represent the greater sheltering and access to care community. However, Petco Love has broad reach in the animal welfare field, and survey respondents reflected a national cross-section of organization types, size, funding levels, and region, thereby reducing the chance of bias.