This is a cross-sectional observational study conducted in the Emergency and Trauma Department of Kuala Lumpur Hospital (ETDHKL), Kuala Lumpur Federal Territory, Malaysia. The study was carried out between the 5th of May to 31st July 2020. The data was collected from 27th February to 26th April 2020 for 60 days and 28th March to 26th April was set as the comparative period. Since this is an observational study, universal sampling was performed. The number of emergency department staff during the study period was taken as the population for the study. This study was approved by the research and ethics committee of the National Medical Research Register and the research number is NMRR-20-2636-57197.
The restructuring
The traditional structure of the ED based on the Malaysian Triage Category [15] includes the critical zones (zone I and II), semi-critical zones, and non-critical zones supported by asthma bay, intermediate care ward, psychiatric assessment bay, decontamination room and isolation ward (Fig. 1A). The pre-restructuring triage criteria for the respective zones are shown in Table 2. The structural reorganization of the ED divides the department into two distinct areas which are the ‘clean areas’ and ‘dirty areas.’ Dirty areas consists of areas for Severe Acute Respiratory Illness (SARI), Influenza-like Illness (ILI), a decontamination room, an isolation ward, and a COVID Mass Screen Area (CMSA) (Fig. 1B). Critical zone I was reorganized as SARI for managing unstable SARI patients. The new Influenza-like-illness (ILI) area was created to manage ambulating and stable patients presenting with symptoms of upper respiratory tract infection. The decontamination room was dedicated to managing the unstable patients who were confirmed to have the COVID-19 infection or those under investigations. (PUI). The negative pressure isolation ward equipped with 12 beds acts as a short stay ward for SARI patients awaiting admission to the allocated SARI wards. CMSA is a dedicated mass screening area separated from the main emergency department, it operates 24 hours/day, and serves as an assessment and treatment area for the ambulatory and stable patients who fulfil the PUI criteria for COVID-19 infections. The remainder areas are the clean areas (Fig. 1B).
Table 2 Emergency and trauma department HKL pre-restructuring triage criteria
Treatment zones
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Triage criteria
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Red zone (Critical 1 zone)
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· Cardiac arrest
· Respiratory arrest
· Compromised Airway (A), Breathing (B) or Circulation (C) – need immediate lifesaving restructuring
· Apply to all cases
a. Any cases involving airway compromise, triage to red zone
b. Any cases involving two or more systems with or without airway compromise, triage to red zone
|
Amber zone (Critical II zone)
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· Stable airway
· Patient require oxygen support including non-invasive ventilation (NIV)
· Patient that require fluid resuscitation including patient in compensated shock with or without single inotropic support
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Yellow zone (Semi-critical zone)
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Patient with stable airway, breathing and circulation but in moderate pain and unable to ambulate
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Green zone
(Non-critical zone)
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· Patient with stable airway, breathing, circulation and no alteration of mental status.
· Ambulating unaided or ambulate with wheelchair.
· Green zone patients are further divided into sub-categories:
a. Green category 1 (Fast lane) – seen less than 10 minutes
b. Green category 2 (require initial management of first aid treatment before seen by a doctor)
c. Green category 3 (others than the above)
|
Decontamination room
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· Can accommodate any patient with haemodynamically compromise including those require intubation and resuscitation.
· All highly infectious diseases
a. Meningococcaemia
b. Middle East respiratory syndrome coronavirus
c. Ebola
d. Diphtheria
e. Measles
· All high lethality environmental toxin exposure
a. Paraquat
b. Organophosphate
· All HAZMAT cases - Hazardous materials including exposure to chemicals, nuclear waste products, biological and radiological agent
|
Source: Emergency and trauma department HKL triage manual.
The purpose for introducing the new triage system was due to the fact of the undifferentiated presentations of infected COVID-19 patients from those with other diseases. The conventional way of the triage workflow (Fig. 2) was changed to the binary triage system workflow (Fig. 3). The triage system was targeted to separate the patients flow into dirty or clean areas. The new triage criteria divides the patients into PUI, SARI, ILI, or non-respiratory illness at the primary triage level (Fig. 4).
A comprehensive policy on PPE was implemented in both dirty and clean areas. For dirty areas, clinical staff are required to wear hospital scrubs with full PPE which consists of disposable cap, disposable face shield, surgical mask, disposable sterile gown, disposable plastic apron, and disposable gloves when managing patients. When treating confirmed COVID-19 positive patients or performing aerosol-generating procedures such as intubation, cardiopulmonary resuscitation (CPR), and Ryle’s tube insertion, HCWs are enforced to wear a N95 mask. In the clean areas, HCW must wear a surgical mask with a face shield at all times and a disposable plastic apron for additional protection during procedures. By enforcing these measures, the ED was able to maintain a steady supply of PPE in the department. The lower level of PPE at the clean areas were relatively safe as asymptomatic COVID-19 patients have a lower risk of transmission of the infection to HCWs [16].
To address the asymptomatic patients with COVID-19 infections or atypical presentations apart from respiratory symptoms, risk stratifications were done during the first contact at the triage counter. At the triage counter, a detailed history regarding the epidemiological link was obtained, and the patients were required to sign a declaration form. This is to identify the patients from the high-risk group which come from an active COVID-19 cluster, or red zone area with high prevalence of active cases. The patients that exhibit those risks will be managed as ‘infective’ patients.
The restructuring of ED also involves the allocation of a dedicated area for the donning and doffing of PPE next to the dirty areas and a restroom equipped with a shower for clinical staff. A special task force was created for regular training of the proper techniques of donning and doffing of PPE. This task force was also in charge of supervising the strict adherence of the HCWs to COVID-19 standard operating procedure at the workplace. New policies were enforced such as requirements for all the patients to wear a face mask at all times and aseptic hand washing before and after contact with any patients in all zones. Clear demarcation lines on the floor of the ‘dirty’ treatment zones were created to prevent contamination of equipment and the patient’s case files. This also functions as an indication for staff to wear or remove gloves and plastic apron before and after seeing the patients and to protect the HCW workstation from contamination. Social distancing between staff were advocated at all times and continuous medical education lectures were switched to online platforms.
Study protocol
In our study, health care workers (HCWs) were defined as any staff in the health care facility involved in the provision of care for a COVID-19 patient, including those who have been present in the same area as the patient as well as those who may not have provided direct care to the patient but who have had contact with the patient’s body fluids, potentially contaminated items, or environmental surfaces. This is according to the definition set out by the WHO. The inclusion criteria are all HCWs who are working in the emergency department who have direct contact with the patients. The exclusion criteria for this study are HCWs exposed to or contracted the COVID-19 infection from close contacts other than the patients that presented to the emergency department within the last 14 days, and HCWs who attended to patients at COVID-19 Mass Screening Area (CMSA) with full PPE and practiced maximum precautions.
All reported cases of COVID-19 positive patients that presented to the Emergency and Trauma Department (ETD) were traced over 30 days before and after the implementation of a new triage system. HCWs on duty during handling of the respective COVID-19 patients were traced and interviewed by the Emergency Department Infection Control committee to determine the categories of risk exposure based on MOH protocol. Hospital attendants, staff nurses, assistant medical officers, and doctors including the emergency physician, medical officer, and house officer who have positive contact with COVID-19 patients during the study period, were all accounted for in the study. Categories of risk exposures of the affected HCWs were identified and assigned into high-risk exposure, medium-risk exposure, low-risk exposure, or no identifiable risk according to Ministry of Health Malaysia Management of Healthcare Worker During COVID-19 Outbreak [9].
Data analysis
The data was collected and tabulated according to four categories which were medical doctors, assistant medical officers (AMO), nurses, and health care assistants on Microsoft Excel version 16.0 (Microsoft Corp. Redmond, WA). The data was analysed descriptively for exposure to the COVID-19 patients in terms of number, percentage, frequency, mean and standard deviation for the period before and after the restructuring.