We identified key themes affecting the process of EBP development within each of the three MRC process evaluation framework components - Implementation Process, Mechanism of Impact and Context. Our findings are described below and summarised in Table 1 by MRC framework component.
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Implementation Process
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How the EBP process was initiated
In the EBP process, the first step in the actual EBP development is to prioritize a health problem based on local evidence. The assumption is that selecting a problem based on local evidence of the relevance of this problem will increase the likelihood of policy-maker engagement in the EBP process. But how the problem was prioritised in each of the three study countries emerged as important to the perceived engagement of policymakers in the EBP development process. And even before this step, it seemed that who was involved in initiating the EBP process – most relevant to the “Establishing the collaboration” step that occurs even before beginning EBP development - also seemed to play an important role in stakeholder engagement. In particular, in Slovenia and Estonia, whether or not the Ministry of Health (MoH) (or in the case of Estonia the Ministry of Social Affairs (MoSA), which has responsibility for health) played a leading role in initiating the EBP process or in prioritising the problem to be focused on in the EBP, appeared to dramatically affect MoH stakeholders’ engagement and support for the EBP process. In Estonia, the EBP team had members from the MoSA and conferred with the MoSA to identify a problem on which to focus the EBP (sugar-sweetened beverages) that had already been agreed by the government as a policy priority. The MoSA had already been tasked with analysing policy options to address this problem. The EBP team thus benefitted from heightened interest on the part of not only the MoSA but other Ministries regarding the evidence and policy options that would be highlighted in the EBP, and were able to easily secure meetings and input from these stakeholders. In Slovenia, a “bottom-up” approach was used, where the EBP team, comprised of staff from the National Institute of Public Health (NIJZ), initiated the EBP process with support from WHO and selected the priority problem – antibiotic prescription in long-term care facilities. Antimicrobial resistance is an internationally-agreed health priority, and the Slovenian team selected the specific focus on prescribing in long-term care facilities based on local evidence of irrational prescription in these facilities. (18) However, this was not an issue prominently featured in the MoH’s policy agenda at the time nor selected by MoH policymakers. As demonstrated in the following quotations from the Slovenian data, the fact that the EBP process was not initiated by the MoH itself and that the problem addressed by the EBP was not selected by the MoH, may have impeded MoH interest and engagement in the whole EBP process. This may also thus affect the potential long-term impact of the EBP to inform its policy decisions.
“Maybe the way we handled the whole process it was suboptimal. Because basically, instead of being ordered to do this, we went from the bottom up...then we have to try to convince those who should use this tool to use it already...We were not successful in achieving that they be part of our work and that our work would be translated into decisions by those who would use it.... “ (Interview participant, Slovenia)
“I anticipated that several stakeholders at the national level and policymakers would be involved in the process. If the problem does not shift from the theory into practice, then this is a real disadvantage. Therefore, it would be necessary to involve several decision-makers in the process itself.” (Interview participant, Slovenia)
This was important in Hungary as well, where selection of the priority problem for the EBP involved technical staff from the MoH but not staff involved in policy decisions. Thus MoH engagement was primarily comprised of technical input rather than political support. Taken together, these experiences suggest that to encourage policy-maker engagement throughout the process, it may be important to do more than select a problem that “should” be of interest to them but instead to engage staff in various MoH functions from the start in initiating the process (i.e. agreeing on the need for an EBP, selecting the EBP team) and determining its direction, including the prioritisation of a specific problem for the EBP.
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EBP Team composition and roles
Another emerging theme was related to the composition and roles of the EBP team. The second step in implementing the EBP process is identifying a core EBP team that will be responsible for all aspects relating to the EBP. Guidance for EBP development advises to establish a team that is comprised of a methodological lead, administrative lead, evidence-synthesis lead, topic experts and external support (i.e. WHO country office), although one team member can fill more than one role. However, we found that the composition of teams varied depending on country context (team composition is described in Appendix 2) and this affected the perspectives that were included in the EBP development and thus potentially the perceived applicability of the EBP to users. For example, in Hungary, the EBP team largely consisted of government officials and university researchers, and only one clinician (from the hospital level). Further clinicians (including GPs) and policymakers were invited to provide comments on the EBP, but were not intimately involved in its development. The result was an EBP that was perceived by some stakeholders as not sufficiently taking practical or policy considerations into account.
“I don’t know how it could be arranged, but others should have also been involved on the way. It is fine that the three or four [government] experts had this idea about the whole topic. […] But there is public administration which has a view about this set of issues, and maybe this should have been contrasted to a sharp opinion of practical experts [prescribers] from the field, and the final product should be based on both. Because this way, three experts wrote the whole thing. Even if we ask one or two people from the field, they would then offer some comments, but it doesn’t give the same results as if they worked on it the same way [as the team members did]. […] Not like this, that we make a document with only three of us [lead authors] and other people only comment here and there.” (Interview participant, Hungary)
The team’s efficacy seemed to also be affected by the roles and responsibilities of team members and how explicitly these were defined. In Slovenia and Estonia, it was generally felt that roles and responsibilities were clearly and efficiently allocated and maintained. However, in Hungary, an unclear definition of each member’s role and the expected time commitment seemed to result in lost time. Guidance on EBP development suggests that people from different perspectives should be included in the EBP development to support different aspects of EBP development (and eventual uptake). And indeed, our interviews, as above, suggested that more diverse teams, including members from different sectors, would result in more widely accepted or applicable EBPs. But other interviews suggested that in practice, a small core team might be necessary to improve accountability and thus make the process more efficient:
“I think it’s a lot more difficult to work in a team than one would expect […] there certainly was an uneven distribution of the workload. Probably when the joint work started, with a headcount of around ten, then it was not really clear how many working hours each one was able and willing to commit to actually writing the brief. [… ] Maybe we could have addressed this type of challenge more easily if at the beginning, if consideration had been given to this issue, or if someone had drawn attention to this, maybe on behalf of WHO, that effectively, there have to be one or two – maximum three – people who, as lead authors, steer the development of the brief.” (Interview participant, Hungary)
This suggests that to better reflect the views of various stakeholders, EBP teams should at least be large enough to include diversity in terms of areas of expertise, but at the same time, to encourage accountability, there should be a small number of specific individuals with explicit responsibility for EBP delivery.
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Mechanisms of impact
i) Leadership
The EBP team leader should normally be the first person to be recruited and, according to guidance, is the focal person and method expert. In practice, they may be recruited at the same time as the rest of the team and may not have previous experience in leading a team or EBP development. Regardless of their area of expertise and past experience, however, the leadership ability of the EBP team leader seemed to be valued as important to the perceived success of the development process. In all three countries, effective team leadership contributed to maintaining motivation among team members, as the leader took on the responsibility of making key decisions, steering the working group and championing the cause of the EBP to policymakers and other stakeholders.
“I can still recall how persuasively [EBP lead author] could explain that at last, we could do something. […] If it wasn’t for her, I may have dropped out of this [project].” (Interview participant, Hungary)
“The team leader was very organised. She assigned concrete responsibilities and timelines to each team member and as well as the regular capacity building webinars helped to keep track.” (Interview participant, Estonia)
iii) External support
Support from an external partner also emerged as important to sustaining the EBP process, particularly in contexts where political support was unreliable. In Slovenia, perhaps particularly due to the limited engagement of the MoH as described above, the WHO EVIPNet Europe Secretariat played a crucial supporting role by providing not only technical support on EBP development but also by lending its name and credibility to the process, for example in communications with stakeholders, as well as providing financial support.
“Based on these years of experience, we see, that if we participate in such a process under the auspices of the WHO, this cooperation protects such a process, and increases the chances of the EBP process being successful. Because when we look at our political situation, we are very vulnerable because we have many changes in the ministry. Due to changes in the ministry, priorities are then changed, and people get other tasks at the NIJZ, which in turn complicates the successful implementation of the EBP process and its continuity.” (Interview participant, Slovenia)
In Estonia, support came from peers in EVIPNet America who had significant previous experience in developing EBPs and in EBP-related guidelines.
“The support we got from EVIPNet Chile was important for us. They gave us some guidance in conducting literature searches properly and provided online trainings. This helped with motivation because it reassured us we were on the right track.” (Interview participant, Estonia)
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Context
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National culture of policy-making
Our interviews also elucidated the impact that contextual factors can have on the process’ direction and likely outcomes. In particular, the national culture of policy-making emerged as a fundamental contextual factor in the engagement of policymakers in the EBP process (and thus its likely impact). What was specifically most cited is the degree to which the processes of evidence-informed policy-making were entrenched in the country or understood and accepted by policy-makers, compared to policy-making driven by self-interest or other political forces. In Slovenia and Hungary, the fact that evidence-informed policy-making processes like EBP are unfamiliar and not yet institutionalised was used to explain the lack of commitment of policymakers to these processes.
“My impression is that decision-makers do not know the process precisely and, therefore, have not been actively involved in it. […] Of course, this is in line with the broader social situation in the country. […] We have no established evidence-based decision-making paths. There is no active opposition to this process. It is merely that decision-makers or those who are the stakeholders do not recognise this as something that can help them in decision making.“ (Interview participant, Slovenia)
“There are areas where evidence does inform policy in Hungary, e.g. hypertension and rheumatoid arthritis treatment guidelines and financing protocols – but antibiotic use is not among these. Maybe a policy broker would be needed to support knowledge translation in this area.” (Interview participant, Hungary)
On the contrary, in Estonia, there was an overall sense that the culture of policy-making was becoming increasingly conducive to evidence-informed policy-making processes. This included legislative elements that support evidence-informed policy-making overall, including a compulsory impact assessment for all new legislative policy proposals.
“It feels as though more and more they (policymakers) see that evidence is essential for policy-making and it helps that there are now these rules in place that support something like the EBP as part of the official process, not just something that a small number of people think is important. We have now a law that new policies have to go through a rigorous impact assessment, and the EBP can contribute to this. There is also now opportunities for public input into the development of new policies.” (Interview participant, Estonia)
Despite the fact that the EBP process was unfamiliar in Hungary, there was optimism that this process – by demonstrating that experts from different backgrounds could work together to produce meaningful policy recommendations grounded in evidence – might raise awareness of the potential of EBPs and make an incremental contribution to changing the culture of policy-making in the country.
“I really enjoyed that this process took place, that this whole project took shape. That we were able to explain a slice of this problem. […] that we could work together in this, I think this could address a very deep gap. […] We are working in a field where you’ll never have the Nobel Prize, and we cannot discover new things, but the very beauty of it is that it can alter everyday practice, if this [information] is channelled to those who can make a change.” (Interview participant, Hungary)
Table 1
Themes emerging relating to the EBP development process in EVIPNet Europe member countries.
| MRC Process Evaluation Domain | | |
Country | Implementation process | Mechanisms of Impact | Context |
Estonia | How the process was initiated/problem prioritised Piggy-backing on existing government policy priority and topic selected by MoSA resulted in increased engagement, resources and attention to the EBP. | Leadership Effective leadership to maintain motivation and commitment throughout the process. External support Continued capacity-building and the review of EBP drafts by external expert EVIPNet team (EVIPNet Chile) provided encouragement and peer support. | Culture of policy-making Political situation (changes in government and associated interests of government) can determine interest in EBP. All proposed legislation requires impact assessment and growing appreciation of the role of evidence facilitated support of EBP process. |
Hungary | How the process was initiated/problem prioritized Including only technical staff from MoH (vs policy decision-makers) limited political support. Team composition and roles Roles and responsibilities not clearly defined from the beginning, hampering early progress. | Leadership Effective leadership of EBP team lead vital to seeing process through. | Culture of policy-making No established practice of evidence-informed decision-making processes. |
Slovenia | How problem was prioritised Topic not chosen at high-level of Ministry of Health and this compromised their ownership and endorsement of the process | Leadership Leader who acted as EBP champion was vital for maintaining motivation. External support Consistent support and input from WHO filled a gap where Ministry of Health engagement was unreliable. | Culture of policy-making Awareness of and familiarity with the EBP process among policymakers will determine their engagement in applying its evidence-informed options. |
In addition to our evaluation results, the research team’s reflections on the application of the evaluation approach itself provided useful lessons for future EBP process evaluations. Overall, the approach was considered feasible, and the use of qualitative methods was deemed advantageous for exploring nuances in terms of the experiences of those involved in the EBP process. While the inclusion of those most familiar with the EBP process as interview participants was considered very important for capturing detailed data on the factors affecting this process, there was uncertainty as to whether those involved in the process could maintain objectivity as process evaluators. It was also felt that the sooner the evaluation could occur after completion of the EBP process, the more fruitful such an evaluation would be. Finally, while document review was helpful for familiarising the one external evaluator with the EBP process in each country, it was the qualitative interviews that offered richer data on factors affecting these processes. Reflections shared from each country are detailed in Box 2.
Box 2: Reflections on the approach used for evaluating EBP processes in Estonia, Hungary and Slovenia
Estonia
- Long time lag between EBP process and evaluation may compromise the evaluation as details are forgotten by some.
- Those ‘leading’ or ‘responsible’ for the process appear to have sharpest memory of process and deepest insights.
- Including individuals not directly involved in EBP process may have led to a different (perhaps more critical?) perspective.
- External evaluator may help in achieving objectivity of evaluation.
- Topic guide should really be a ‘loose’ guide as some participants may lead the discussion in various directions and their perspective should be allowed to emerge.
Hungary
- Evaluation would be more fruitful and effective if it was done earlier.
- The topic guide is comprehensive and general enough to capture the key issues related to the EBP process.
- The questions on mechanisms of impact and context seem to provide the most valuable and interesting insights.
- The added value of reviewing documents is questionable where documents are very descriptive.
- Remaining objective is challenging given the evaluators central role in the EBP process.
Slovenia
- Qualitative data collection allows for exploring experiences, feelings and attitudes and thus uncovered issues and concerns not anticipated or considered by the researchers.
- Qualitative approach appropriate for exploring EBP process in Slovenia where policy-making is often based on perspectives and intuition rather than measurable factors.
- Providing insights into the challenges and successes of the EBP process may motivate stakeholders to become more engaged in the process in the future.