We performed 12 semi-structured interviews with GPs. Table 1 presents the characteristics of the participants. Table 2 describes the themes obtained from the content analysis.
GPs were selected from the total of nine primary health care units included in the intervention group of our larger effectiveness-implementation hybrid type 1 study, according to their active participation in the study, and looking for a balanced baseline in terms of the previously mentioned characteristics. The sample had 58% of responders prescribing in USF primary health care unit types, and 42% prescribing in UCSP primary health care unit types. It was balanced in terms of previous training in mental health; 58% of respondents were male and 42% female; and 58% effectively used the platform, as opposed to the 42% who did not use it at all. The mean age was 54 years-old and the mean number of years of clinical practice was 27.
Table 1
GP sociodemographic characteristics
Characteristics of GPs
|
n (% of total)
|
Type of primary health care unit
_USF
_UCSP
|
7 (58)
5 (42)
|
Specific training in mental health
_Yes
_No
|
6 (50)
6 (50)
|
Gender
_Female
_Male
|
5 (42)
7(58)
|
Usage of ePrimaPrescribe
_Yes
_No
|
7 (58)
5 (42)
|
Age
|
Mean: 54.25
SD: 14.88
(Min,Max) (30,67)
|
Years of clinical practice
|
Mean: 26.8
SD: 14.56
(Min,Max) (5,40)
|
The solutions suggested by GPs pertain to wider issues: human resources, training in mental health, communication with psychiatry, time management, performance indicators, collaborative and community-based initiatives and psychotherapy as therapeutic alternatives to BZD prescription.
Table 2
Description of themes for suggested solutions
Theme
|
Description
|
Human Resources
|
Hiring GPs, task shifting, psychologists
|
Psychotherapy
|
Psychotherapeutic approach to mental health issues
|
Training in mental health
|
Integrated approach in training
|
Communication with psychiatry
|
Communication and articulation with mental health specialists
|
Time management
|
Time management during consultations
|
Prioritization of mental health in GP appointments
|
Creation of specific resources to manage mental illness in primary health care settings
|
Implementation of performance indicators
|
Implementation of payment for performance to incentive the management of mental illness in primary health care settings
|
Collaborative or community-based initiatives
|
Public campaigns in the media, more community-based activities, more local infrastructure
|
Human Resources
The solutions mentioned by GPs regarding human resources emphasized the need for more health staff, namely more GPs and nurses. Participants’ perspectives concurred when referring to how this would indirectly lead to a change in the current BZD prescribing patterns, since prescribing was often seen as the only resource available to assist patients with psychological suffering.
GPs mentioned that the involvement of nurses and task shifting with this group of professionals would also probably be a facilitating factor, but anticipated difficulties justified by their belief on nurses’ lack of interest to be involved in the multidisciplinary management of mentally ill patients.
Additionally, all participants mentioned the need for more psychologists working in primary health care settings, in articulation with GPs. Some of the respondents’ opinions were critical about the lack of communication between GPs and psychologists, and they complained that they referred patients to psychologists who were not accepted because of a lack of capacity.
“At least [referral to] psychology, I try. Now, it’s not easy, because psychology appointments are completely full, sometimes requests aren’t even accepted. (Interviewee 2, female, 39 years old, 9 years of clinical practice, with mental health training, prescribing at an UCSP primary health care unit type, used the ePrimaPrescribe DBCI platform)
Training in mental health
GPs stated recurrently that they needed more training and continuous support to feel confident and able to effectively intervene in mental health, particularly to become more secure to refuse BZD prescription and propose an alternative non-pharmacological treatment. Regarding the specific areas of training GPs require, they suggest more input regarding alternative approaches to prescribing.
“…[training] on the pathology would be important, more important than only at the pharmacological level...It’s true that a brief approach to pharmacology can be important as well, but to focus on the pathology, inclusively focusing [...] on alternatives...to medication, only...maybe to have training about alternatives and how they can be, hum, applied, in different cases, that would be important.” (Interviewee 3, female, 64 years old, 38 years of clinical practice, without mental health training, prescribing at an USF primary health care unit type, used the ePrimaPrescribe DBCI platform).
Regarding the organizational aspect of providing continuous training implementation to improve the quality of mental health care, and hence indirectly to change prescribing patterns, GPs suggested, almost unanimously, the need for this to be compulsory and integrated into clinical time (versus voluntary and taking place on their free time). A significant number also referred to the need for this training to be regular, managed by a specialized mental health professional, and focused on practical situations in daily clinical practice. This training would preferably take place in person, but GPs acknowledged the possibility of online training if introduced/supported by occasional in-person contact with a specialist and, once again, that it be included in their clinical time.
I think it would be important to have regular training and [laugh] mandatory. Even for us that have already finished, that are not interns anymore, and that have no mandatory trainings any longer, I think that would be important.
(Interviewee 3, female, 64 years old, 38 years of clinical practice, without mental health training, prescribing at an USF primary health care unit type, used the ePrimaPrescribe DBCI platform)
Communication with psychiatry
GPs stated that communication with a psychiatry specialist would allow them to solve situations in the primary health care units, since it would clarify their questions and help them with more complex clinical cases. One participant stated that such regular communication would work as continuous medical training. To improve communication with specialists, GPs suggested the creation of a telephone line or very short regular meetings specifically to share experiences and discuss clinical cases.
To establish such connections, liaisons, between psychiatry and GPs […], if that was in place in a systematized manner, that would work as continuous training.
(Interviewee 5, male, 67 years old, 40 years of clinical practice, with mental health training, prescribing at an USF primary health care unit type, used the ePrimaPrescribe DBCI platform)
Time management
The issue of time management was raised very frequently and by the majority of participants. GPs stated that the current durations scheduled for medical appointments acted as a direct trigger for BZDs prescription. They suggested that appointments to manage mental health issues should have a longer duration.
“I think that, if I had more time, more time per appointment, we are pressured, hum, a patient every 15 minutes, right? Well a patient that requires a little bit more conversation, right? That is completely impossible, so, hum, I think that at this moment the kind of appointment, or approach we take with patients is a little bit ‘aviar bacalhau ao balcão’ [Portuguese expression to denoting a fast and almost mechanical activity]”. (Interviewee 9, male, 66 years old, 37 years of clinical practice, without mental health training, prescribing at an USF primary health care unit type, did not use the ePrimaPrescribe DBCI platform)
Prioritization of mental health in GP appointments
Two participants mentioned the possibility of having a specific time, or specific mental health consultation, such as exists for perinatal and pediatric care. They recognized, however, the importance of creating a non-stigmatizing environment, and hence suggested that this specific consultation period to be managed by each GP individually, instead of being scheduled and organized by the primary health care unit.
...having more time for these people. Because, for example, we have diabetes consultation, we have a period to schedule x diabetics and to see them, we have a consultation for hypertension, I think it would make sense to have an appointment dedicated to this kind of pathology.
(Interviewee 11, male, 30 years old, 6 years of clinical practice, with mental health training, prescribing at an USF primary health care unit type, did not use the ePrimaPrescribe DBCI platform)
Implementation of performance indicators
GPs had ambivalent perspectives regarding performance indicators as organizational incentives to change their BZDs prescribing patterns and to improve the quality of care in general. Although they recognized that implementing performance indicators might have an immediate effect, they disliked them in general, considering that they are easily circumventable and that they do, in some way, distort the ultimate purpose of a medical intervention, which they consider to be the improvement of patients’ health.
“I think things hardly get any more organized by force. I will give you an example. I came across situations where, because of the benzodiazepines, they [GPs] did not prescribe benzodiazepines in the name of the elderly people [taking them], they would prescribe them for their son/daughter” (Interviewee 5, male, 67 years old, 40 years of clinical practice, with mental health training, prescribing at an USF primary health care unit type, used the ePrimaPrescribe DBCI platform)
Our objective should be to treat our patients well, in any area. Hum, when we mix indicators in that, we are biasing such objectives.
(Interviewee 7, male, 60 years old, 33 years of clinical practice, with mental health training, prescribing at an UCSP primary health care unit type, did not use the ePrimaPrescribe DBCI platform)
Collaborative or community-based initiatives
In terms of collaborative or community-based initiatives, GPs recommend fomenting public awareness about mental health, the perils of BZDs and the destigmatizing mental illness, creating socially-adapted consultations for mental health (organized either discreetly by the GP, or by the health unit), the training of health staff to provide support in mental health (task shifting), and more community-based programs and local infrastructure that would enable the pursuit of therapeutic non-pharmacologic alternatives (exercise, activities, etc.).
Regarding specific solutions or interventions, two participants stated that their perspective on awareness campaigns, using, for example, the distribution of leaflets in waiting rooms, would fail to have any significant impact
Concerning leaflets, I don’t think so. People normally read them once and throw them away […]. I don’t know if communication media could come in somehow, with some counseling, I think mainly television, radio, they could have that role. Sometimes there are informative programs, pressure programs, that people listen to a lot.
(Interviewee 3, female, 64 years old, 38 years of clinical practice, without mental health training, prescribing at an USF primary health care unit type, used the ePrimaPrescribe DBCI platform)
Psychotherapy
As alternative, and preferable, therapies to medication, GPs mentioned psychotherapy (some specifically mentioned cognitive behavior therapy), and community-based initiatives to promote mental health outside clinical sites.
I think psychologists, as I already said, I think it would be important and that it would allow, in many situations, to take a different approach, and by taking a different approach, the prescriptions would be for smaller amounts of time. This could even lead to a change in prescription patterns.
(Interviewee 4, male, 63 years old, 37 years of clinical practice, without mental health training, prescribing at an UCSP primary health care unit type, used the ePrimaPrescribe DBCI platform)
GPs were unanimous when referring to the crucial need to integrate a greater number of psychologists into primary health care units to allow them to choose other treatment options over prescribing BZDs. Although the need for articulated care was also mentioned, GPs seemed to recognize the value, or importance of implementing and integrating community mental health teams into their practice.