The Importance of Neuromarketing
For many years, communication and marketing professionals have attempted to assess the effectiveness of communication by using market research techniques to evaluate advertising. These stimuli have traditionally been assessed using interviews, questionnaires and other methods (Keller & Kotler, 2012).
At times, desired results are not achieved due to various issues. One such issue is that emotionally charged questions may lead to participants being unsure of how to answer (Hernández, 2014), or they may provide false information (Huelva & Chaves, 2002). Additionally, lack of involvement may result in participants not making an effort to seek the correct answer.
Neuroscience and its techniques can aid creators in understanding the preferences of viewers (Carballido, 2009). According to Shimamura (2013), experimental research in neuroscience analyzes the consumer's experience through systematic, objective, and replicable measurements.
Recent advancements in neuroscience and technology have paved the way for a new approach to market research. Neuromarketing, which utilizes traditional neuroscience techniques to evaluate marketing decisions such as communication, products, and other variables, has emerged as a result (McClure et al., 2004).
It is possible to define Neuromarketing as “the application of neurosciences in order to facilitate and improve the creation, communication and exchange of actions, services and products of value among groups and individuals who need and want to satisfy their needs through these exchanges” (González-Morales, 2020, p.3).
Emotion Generated and Advertising Effectiveness
Neuromarketing utilizes neuroscience equipment to record and measure brain activity and psychophysiological variables related with the emotional states. The emotional states are associated with attention and memorization, and they are analyzed based on two emotional dimensions: arousal and valence (González-Morales et al., 2020; González-Morales, 2018).
Consumer behavior is largely based on memory, and people may only have a limited understanding of why they purchase certain products. This process is not necessarily a conscious action, although it may involve some level of reasoning (Lindstrom, 2007).
In general, human behavior is partly driven by memory, which efficiently processes large volumes of information. Without this ability, humans would be overwhelmed by incoming sensory information. However, individuals have the ability to think about the information they receive. There are two types of mental processing: intuitive, fast, and autonomous (System 1) and thoughtful, slower, and deliberate (System 2) (Kahneman, 2011).
Neuromarketing allows researchers to apply neuroscientific methods to test what drives consumer decisions implicitly, unconsciously and subconsciously by studying System 1.
However, it is important to note that the second system should not be dismissed as it works in conjunction with the first system (Kahneman, 2011).
There is a third system in the buying action, which thinks about the future of this decision (De Brigard & Parikh, 2019). It can be influenced by advertising, but is not possible to evaluate with neuromarketing, through a basic experiment. Although, it could be interesting to understand the three systems (Niedziela & Ambroze, 2020).
The perception of sensory information from marketing stimuli triggers a chain reaction in neural receptors, leading to conscious or/and unconscious changes in the environment and subsequent impressions in the brain. The brain processes the received signals, creating information that it analyzes before deciding on behavior. In order for a decision to be made, this information must be related to memory (Kahneman, 2011).
As previously mentioned, memory is crucial in decision-making, and emotions, including valence and arousal, significantly impact the formation of memory. Therefore, studying emotions is vital in marketing strategies to increase efficiency of the advertising.
The valence/arousal scheme is used to define emotion in the framework of central affect. Core affect is a widely used theoretical framework for studying emotion physiologically. Both valence and arousal have a significant impact on decision-making, behavior and the memory, including purchasing decisions (Thomson y Coates, 2020; Barret, 2017; Thomson, 2020).
There is therefore an understanding of the importance of emotion in advertising effectiveness. However, there is no direct correlation between emotional activation and sales performance, as there are many other factors that have an impact on this, although well designed advertising is fundamental.
Neuromarketing and Advertising Effectiveness
As the importance of the emotions associated with a product, advertising or brand in the efficacy of the advertising become increasingly known, use of neuromarketing to evaluate marketing decisions is increasing. However, purchasing decisions also are influenced by logical considerations.
As previously explained, this emotion is defined by the core affect framework, which uses a two-dimensional model to measure valence (approach or avoidance) and arousal (intensity of approach or avoidance). The role of emotions' valence and arousal in advertising effectiveness is fundamental, as they are linked to attention, memory formation, and attitude formation. It has a significant impact on how consumers comprehend, process messages, and alter their cognitive response (Morin, 2011).
Therefore, assessing arousal is crucial in determining the effectiveness of marketing strategies.
Researchers have examined the arousal using peripheral psychophysiological measures, mainly skin conductance (GSR) and heart rate (HR) (Bellman et al., 2019).
González-Morales et al (2024) have done a comprehensive review of neuromarketing experiments applied to communication, published between 2001 and 2020 in the WOS database. This article provides information on peripheral meters research, including the use of Galvanic Skin Response (GSR or EDA) and heart rate (HR or ECG).Thus, it can know the importance of neuromarketing in advertising efficacy
Necessary advancements in the study of arousal through the use of neuromarketing
However, none of the research cited in González-Morales et al. (2024) addresses the level of validity of these psychophysiological variables in evaluating arousal (Baraybar-Fernández, 2017; Vecchiato et al., 2014; Clark, 2018; Breninger, & Kaltenbacher, 2020; Monge-Benito et al., 2019). All of this research has been done with GSR and HR to evaluate emotional activation, but no-research has realized a study of correlation between these psychological variables and arousal.
It is important to bear in mind that we are in the early stages of establishing the theoretical foundations that will underpin neuromarketing as a strong discipline (Varan et al., 2015).
This research is important because researchers and practitioners often interchangeably use different physiological variables to measure emotional responses to ads, without understanding which one works best for each different stimuli.
In neuromarketing researches, the GSR and the HR are commonly used as psychophysiological variables to evaluate arousal. However, it has not been mentioned by advertising researcher’s community whether there is a really high correlation between these variables and the level of activation. Furthermore, electroencephalographs include these two variables, it could be suggested that they are used because of the instruments' capabilities rather than their effectiveness.
This research distinguishes itself from previous studies by considering temperature as a potential indicator of emotional activation of advertising. Additionally, prior to evaluating the images, a correlation study of different variables has determined the psychophysiological variable that best correlates with emotional activation in static images (González-Morales, 2024), which can be used in static advertising.
Purpose of this paper
Unlike previous articles, this study considers the correlation between activation of images measured using traditional scientific methods (although not ideal, it is the only one possibility) and data collected from three psychophysiological variables: temperature, galvanic skin response, and heart rate, done by González-Morales (2024). Following the correlation study, the psychophysiological variables with the highest correlation were used to evaluate the arousal generated by the images.
Many professionals have been asking the same question since advances in neuroscience have been accepted in the fields of marketing and communication. What is the best psycho-physiological variable to measure emotional activation?
Determining estimators of arousal is a complex task. Experimental researchers in the field of psychophysiology of emotion have argued for and against certain variables, depending on the type of stimulus. It is logical to consider that the correlation between emotional activation and the variable that best correlates with it, depends on the type of stimulus. Therefore, the study of the psychophysiological variables that best evaluate each type of stimulus is one of the next steps in the development of knowledge in this discipline.
We're starting a new scientific discipline that needs to be explored to master it. Having begun by identifying psychophysiological variables related to arousal, we now need to determine the best variable to assess emotional activation in static advertising. In this direction González-Morales (2024) showed temperature as the best variable to evaluate the arousal of static stimuli.
The article differs from existing ones in that it is based on a previous correlation study to determine the psychophysiological variable that should be used to evaluate static images for use in advertising, prior to evaluating the arousal generated by different types of static images.
Therefore, after knowing the optimal variable, it was possible to evaluate the activation generated by the static images more effectively. This allowed for a more reliable and precise investigation to be carried out. In the context of advertising and marketing, there were no previous comparisons of this kind of correlation. Furthermore, this article only deals with the evaluation of still pictures used in static forms of communication. The article has been planned to give enough time for Kahneman's System 2 to take effect.
After that, the arousal of different kinds of images have been measured.
Basic principles of neuromarketing in arousal measurement
The advertising stimuli could generate emotions, which is possible to define with arousal and valence.
Valence is not the aim of this article, this article aims to study the arousal.
Arousal is a physiological and psychological process. It ranges from deep sleep to intense arousal (Pérez-Córdoba, 2011). As arousal increases, there may be an increase in heart rate, decreased temperature in the phalanx, increased skin conductance, and increased stress and anxiety (Olmedilla et al, 2002). The neurovegetative Autonomous Nervous System (ANS) is activated by anxiety. The increase in arousal results in psychophysiological responses associated with stress and anxiety, such as an elevated heart rate, decreased peripheral temperature, and increased skin conductance (Estrada, 2013).
González-Morales (2024) conducted an experiment to evaluate the correlation between various psychophysiological variables. The study found that temperature had the strongest correlation with emotional activation generated by images that could be used in static marketing communication. This research contributes to the theoretical corpus of the discipline. Based on this information, we evaluated the activation generated by each type of image. Although, the theoretical framework for effectively using emotions in advertising with neuromarketing has not yet been completely developed.
As a general rule, companies should aim to create a positive emotional valence response and high level of arousal with their products, brands, and advertising in order to generate favorable memories and perceptions.
A prevalent discovery in the literature on emotion and memory is that memory is improved for stimuli that are positively or negatively valenced compared to those that are neutral. Libkuman et al. (2004) tested the hypothesis that post-stimulus elaboration causes these effects.
Hypothesis
Images with high arousal and positive valence, such as erotic and those depicting high-risk sports like skydiving, elicit greater arousal than those with high arousal and negative valence, such as images of hunters killing animals, gunshots, disfigured and bloody faces, and dead people.
- Images with low arousal and positive valence, such as children smiling, butterflies perched on flowers, and colorful landscapes, induce greater relaxation than images with low arousal and negative valence, such as abandoned and dirty facilities, intoxicated or imprisoned individuals, and barren landscapes.