The current study explored barriers and facilitators of NACS service from organizational, care providers/health professionals and patients’ perspectives. The themes emerged were linked with the socio-ecologic model that depicts multilevel factors –organizational, care providers and individual patient –to the implementation of NACS as used elsewhere [16, 29]. Suboptimal nutritional supply, lack of supportive supervision, lack of adequate work force, staff turn-over, sudden withdrawal of partners and weak link with social service were identified as the barriers to the implementation of NACS at organization level. Lack of commitment was the only barrier at care provider level and socioeconomic status of patients, sharing and selling of supply, perceived improved status, and perceived stigma were the barriers to the implementation of NACS at the patient level. Similarly, training, availability of measurement and educational tools, inclusion of nutrition indicators in the TB register and collaborating partners were identified as facilitators to the implementation of NACS at the organization level and patient motivation to know their health status was found to be the facilitator at the patient level.
Trained staffs, various resources and administrative supports are often required for a health program implementation[30]. In the present study, suboptimal nutritional supply (lack and shortage) in TB care was reported to be a major barrier that hinders implementation of NACS. This is in line with a qualitative study from Uganda showing provision of nutrition supply is the most important source of motivation that enables the providers to improve the quality of nutrition services offered [18].
In the current study, lack of supportive supervision was also identified as a barrier of NACS implementation. This is consistent with the assessment report from four regions of Ethiopia –Dire Dawa, Addis Ababa, Oromia and Amhara – that showed significant improvement in the quality of NACS services for HIV patients due to clinical mentorship [19].
Lack of adequate work forces to provide the service when there is high patient flow and with additional workload was noted to hinder the implementation of NACS. Previous qualitative studies also showed the work load and limited time as barriers of implementation of nutrition services [29, 31]. In addition, the assessment done in developing countries on monitoring of NACS found shortage of work force as a barrier for integration of NACS in the existing health system [32]. Moreover, in the current study, trained staff turn-over was also pointed out as a barrier of NACS implementation. This finding is consistent with a qualitative study conducted in Northwest Ethiopia that reported as high trained staff turn-over hampered the quality of TB service [33].
Nutrition service for TB patients was reported to be heavily dependent on the collaborating partners. When the partners program ends, it used to reduce attention and accountability by health care workers and directors. In line with this finding, a qualitative study done on NACS implementation for HIV patients in Ethiopia showed that the nutrition services had traditionally been supported by partners but not the regional health bureaus which resulted in low attention and accountability of health staffs [19].
Lack of integration of social affairs office and the health facilities to provide support for eligible patients was also found as a barrier that hinders the implementation of nutrition support for TB patients. In line with this, evidences from developing countries reported limited ability to link health facilities to community-based economic strengthening and livelihood programs hinders effective implementation of NACS [32]. A qualitative study finding from Peru also showed importance of social support for effective implementation of TB program [34]. Besides, stakeholders support have long been found to enhance program implementation as well as sustainability[30].
At care providers’ level, lack of provider’s commitment was reported as a barrier of implementation of NACS. This is consistent with finding from a qualitative study that reports professionals’ commitment and motivation as main facilitator of nutrition service [31].
Poor socioeconomic status of the patient was noted to make care providers uncomfortable to counsel them about nutritional issue. It was also noted to prevent the patients to comply the counseling provided for them. This is in line with study findings from Ethiopia that reports economic and food constraints as barriers of compliance to the general TB service that also affects their compliance to nutrition counseling and education [35, 36]. It is also in line with recommendation that shows interventions that address economic and food needs of entire household are essential to ensure successful treatment of malnourished patients [37].
Sharing and selling of therapeutic food was found to hinder the implementation of NACS in this study. This finding is consistent with study conducted in Ethiopia that demonstrates sharing and selling of therapeutic food as the main challenge for adherence to therapeutic food among HIV patients [38]. Another qualitative study conducted in Ethiopia indicates caregivers of under-five children perceived therapeutic food as a food to be shared and when necessary a commodity to be sold for collective benefits for the household [37].
Perception about their progress –perceived wellness after symptomatic relief from the pain – of the patients was found to hinder implementation of NACS. In line with this, a quantitative study shows patients who have wrong perception about TB disease have higher odds of poor compliance to treatment than their counterparts [39]. It is also consistent with qualitative study finding from Ethiopia that reports patients have intention of withdrawing medication due to perceived wellness [40]. Moreover, perceived stigma was found to hinder implementation of NACS. This finding is consistent with a qualitative study done in Ethiopia that shows stigma as the main problem for TB treatment compliance [41].
Lack of trained professionals and presence of limited number of TB focal persons were barriers of NACS implementation which is in line with a survey conducted in developing countries on understanding monitoring of NACS [32]. This is also supported by a qualitative study that assessed the challenges in tuberculosis control done in Ethiopia that indicated absence of training as one of the challenges of TB care [33].
Provision of integrated TB/nutrition training for TB focal persons and health workers emerged as facilitator of NACS implementation. In line with this, qualitative studies done in Ethiopia and Uganda show strengthening care providers’ nutrition related capacity enables them to provide quality nutrition services [18, 19]. Moreover, provision of training for clinical mentors (supervisors) has increased the mentors knowledge and skill to properly supervise service providers in order to give quality NACS service for people with HIV [19].
Presence of anthropometric measurement tools and teaching aids like broachers and leaflets was noted to facilitate the implementation of NACS. This is in line with the survey report showing presence of equipment as the main facilitator to implement NACS [32].
Inclusion of nutrition parameters in the TB register was identified as facilitator of NACS implementation in the study. In line with this, an interventional study done in Zambia to improve NACS implementation shows that the introduction of data recording tool that includes NACS parameters improves its implementation [42]. This could be explained by the fact that routine health data recording encourages the monitoring and evaluation of overall health system [43].
Moreover, at organization level, partners that provide either technical or financial support were identified as facilitator of implementation of NACS. This is in line with international recommendations set as a guide for national TB programs that strongly suggest collaboration and improving coordination with partners for effective implementation of TB program [44, 45].
Patients’ motivation to be assessed and supported nutritionally was found to be a facilitator that promotes the NACS implementation. This is in line with a qualitative study done in Ethiopia that indicates HIV patients are very motivated to take therapeutic food [46].
Our study has several strengthes. The interview guide used was developed through detailed literature review and reviewed by qualitative research experts that allowed for obtaining in-depth information. Credibility and validity of findings were ensured by continued interviews until data saturation occurred. The research team conducted daily debriefing session during data collection in order to follow emerging issues in the subsequent interviews that further ensured the validity of the study findings. The depth and validity of the findings were also further strengthened by inclusion of participants from different levels (from the health facility level including patients to the regional level experts). The depth of information was also further ensured through inclusion of TB patients with different disease status (TB/HIV, MDR-TB, and DS-TB) and place where they are receiving care (hospital and health center).
However, it has also some limitations. To further strengthen the depth of information, use of multiple data collection methods would have been good. In this regard, the current study used only one method of data collection (key informant interview). In addition, though interviews were carefully conducted, there could be over-reporting or underreporting of barriers and facilitators of the implementation due to social desirability bias.